Visitor Services Shuttle Driver

The Huntington; San Marino (CA); On-site; USD 1,000; Part time

Job summary

Join a leading cultural institution as a part-time visitor shuttle driver, where you'll provide transportation services for visitors, ensuring their safety and comfort. The role requires excellent customer service skills and offers competitive pay and benefits, while working in a collaborative environment committed to diversity and inclusion.

Benefits

Competitive pay

Generous paid time off

Employee discounts

Museum admission passes

Qualifications

• 1-2 years of experience in a customer service role.
• Must be 21+ with a valid driver's license.
• Patience with individuals of all ages.

Responsibilities

• Provide safe transportation and assist visitors with directions.
• Maintain vehicle cleanliness and safety standards.
• Engage positively with visitors of all backgrounds.

Skills

Customer Service

Problem Solving

Effective Communication

Job description

About Us

At The Huntington, we believe that having a team of diverse backgrounds and voices working together will enable us to support and promote the appreciation of the humanities, the arts, and botanical science. The Huntington is proud to be an equal opportunity employer and is committed to providing employment opportunities regardless of race, religious creed, color, national origin, disability, sex, gender, gender identity, sexual orientation or any other characteristic protected by local, state or federal law.

The Huntington

Founded in 1919, The Huntington is a collections-based research and educational institution open to the public, housing world-class library, art, and botanical collections. Its mission is to support research and promote education in the arts, humanities, and botanical science and to display and interpret its extraordinary resources for diverse audiences.

The Culture

Here we are committed to the highest of standards in all that we do – from preserving and protecting the collections, to exhibitions, educational and scholarly programming, visitor and reader services, and beyond. Achieving excellence across these pursuits requires a diversity of perspectives, expertise, experience, and methodologies.

At The Huntington, our organizational Culture is shaped by the following core values: Intellectual curiosity, Collaboration, Stewardship, Belonging, and Integrity.

• Intellectual Curiosity:Knowledge, lifelong learning, and a spirit of inquiry are at the core of our mission and organizational culture.

• Collaboration:Teamwork and a collaborative attitude are important at all levels of The Huntington. We foster relationships internally among our departments and externally with organizations throughout the community.

• Stewardship:We are committed to the care and development of our collections, our financial and physical resources, our staff, and our community.

• Belonging:We strive to attract and maintain a workforce of individuals with diverse talents, backgrounds, and perspectives. Our organizational culture promotes a sense of welcome, inclusion, and connection.

• Integrity:We value respect and honesty, working to fulfill our mission with honor and ethical principles.

Job Description

About the Role

The Huntington is seeking a part-time visitor shuttle driver to operate a variety of 6-14 passenger electric carts around the grounds on specified routes to provide transportation for visitors at 8 designated stops. This free service is offered to all visitors regardless of ability and is an important part of The Huntington’s desire to offer exceptional visitor experiences and enhanced access to its collections, galleries, and grounds. Service generally operates between 10 a.m. and 5:00 p.m. every day except Tuesdays. This position reports to the Reception and Visitor Services Manager.

The candidate will demonstrate a background of working directly with people from diverse racial, ethnic, geographic, and socioeconomic backgrounds, using a welcoming, inclusive, and accessible approach.

This is a part-time role, 15 hours per week with a set schedule of
9:30 a.m. - 5:30 p.m. Fridays and Saturdays.

Essential Duties

The Visitor Services Shuttle Driver assists the Membership & Visitor Services (M&VS) department by providing safe transportation and promoting all aspects of customer service, as follows:

• Greets arriving and departing shuttle riders in a timely, friendly, and efficient manner.

• Provides the highest level of safe transportation to visitors of all backgrounds, ages, and abilities and operates ramps, lifts, step stools and seat belt devices as needed.

• Maintains a clean shuttle throughout shift and assists with minor cleaning of shuttles when needed.

• Engage with visitors who seek directions and other general information.

• Maintains effective communication within the M&VS team, and with all relevant organizational departments. Stays aware of issues relating to Visitor Services.

• Works collaboratively with Security staff to communicate any safety or security issues that are encountered.

• Pre- and post- shuttle use, ensures all equipment is functional and presentable, including sweeping and cleaning interior surfaces as necessary.

• Checks for any damage internally or externally and reports any issues to the Reception & Visitor Services Manager.

Other Functions

• Assists at Members’ events, as requested, as well as other departments in Advancement, and at public events which are supported by the M&VS staff.

• Performs traffic and pedestrian control and other relevant duties as operationally necessary.

• Other duties as assigned.

Candidate Requirements and Experience

• 1-2 years of experience in a customer service role

• A valid driver’s license and a safe driving record, candidate must be 21+ to meet insurance requirements.

• Minimum 1 year of driving experience, additional driving experience such as delivery or similar service desirable

• Work a varied schedule including weekends and most holidays (The Huntington is closed to the public on July 4th, Thanksgiving Day, Christmas Eve, and Christmas Day)

• Patience with individuals of all ages

• Knowledge of basic Huntington grounds layout and facilities

• Able to work effectively with colleagues throughout the organization

• Ability to handle responsibilities in a calm and efficient manner

• Communicates effectively & professionally with visitors, staff, and co-workers

• Excellent problem-solving skills

• Must be comfortable working in public setting

• Maintain vehicle cleanliness and appearance

• Spanish and Mandarin fluent is a plus

Working Conditions

• Set schedule of working Fridays and Saturdays
  9:30 a.m.-5:30 p.m., Part-time, 15 hours a week.

• Outdoor environment. Must be comfortable in working under
  severe hot/cold/wet weather

• Ability to sit for majority of work shift

• Ability to maneuver vehicle appropriately

• Ability to judge well/have discernment over on the spot scenarios

• Ability to lift up to 40 pounds.

Compensation & Benefits

We provide competitive compensation, generous benefits and perks for all eligible employees including:

• Pay Rate: $18.50/hr.

• Considerable paid time off, including annual leave, sick leave, and holidays

• Discounts for staff in The Huntington Store and restaurants

• Access to the Museums Council pass, which grants free admission to various museums and cultural institutions

• Free passes each month to welcome family and friends to visit the grounds

The Application Process

Please submit a cover letter and CV/resume as a single PDF attachment.

You will have the opportunity to submit additional documents on the “My Experience” section of the application.