Visitor Services Representative (Cashier 1) / On-Call

Washington-State-Historical-Society; Tacoma (WA); On-site; USD 21,000 - 30,000; Part time

Job summary

Washington State History Museum in Tacoma seeks an On-Call Visitor Services Representative to greet visitors, handle admissions and store sales, and assist with program offerings. This role is part of the WFSE-bargained workforce and supports the museum’s operations during events and exhibits.

The position is not eligible for medical or retirement benefits but accrues annual and sick leave based on hours worked; evenings, weekends, and holidays may be required.

Qualifications

• One (1) year of clerical or fiscally related experience such as bank teller or retail salesclerk, or equivalent experience.

Responsibilities

• Greet visitors with a positive customer service attitude.
• Transact admission, membership, and store sales utilizing the Altru point-of-sale system.
• Provide overview of rules while visiting the museum and answer questions.
• Perform clerical functions or prepare information packets in the absence of other staff, such as answering phones.

Skills

Clerical experience

Cash handling

Customer interaction

Multi-tasking

Communication via email

Education

One year clerical or fiscally related experience

Tools

Altru POS

Job description

Visitor Services Representative

(Cashier 1) / On-Call

This recruitment will be used to fill 2 on-call positions.

Note: This position is not eligible for medical and retirement but is eligible to accrue annual and sick leave based on hours worked. Holidays may be paid based on the hours worked in the same month.

This position is included in a bargaining unit represented by the Washington Federation of State Employees (WFSE).

Schedule

On-call, days and times vary, shifts offered as potentially Monday through Sunday 9:45am to 5:15pm. Evenings, weekends, and some holidays may be offered as necessitated by events, exhibits or festivals.Depending on availability, total monthly hours will not exceed 69. You will need to be able to sit or stand for long periods of time.

What you will be doing

The mission of the Washington State Historical Society (WSHS) is to partner with our communities to explore how history connects us all. This position is the first point of contact for visitors, and therefore responsible for the initial museum experience. This position is the point-of-sale for admission, membership, some parking collection, and some store sales. This position also supports the organization by answering questions of visitors, selling admissions and informing/selling memberships and other program offerings to visitors.

A little about us

Founded in 1891 and now into its second century of service, the Washington State Historical Society is dedicated to collecting, preserving, and vividly presenting Washington's diverse and storied history. Our work illuminates the past, enlightens the present, and informs the future.

Ourmissionis to partner with our communities to explore how history connects us all. Ourvisionis to be the recognized destination for Washington State history. We achieve this by serving as our state's primary history educator, making history relevant to our modern lives, and supporting civic dialogue where all are welcome.

The Society serves individuals and organizations statewide through publications, outreach programs, curriculum, free virtual public programs, and other online services. However, the majority of the Society's interactions with the public occur at the Washington State History Museum, located in Tacoma, Washington. The Museum traditionally serves more than 80,000 annually, including more than 15,000 K-12 school children visiting the museum on a field trip. We also welcome more than 10,000 visitors free of charge each year through a variety of access programs.

We are much more than a regional museum. We continually ask ourselves how we can better serve Washingtonians across our state. Our Heritage Capital Projects grant program distributes up to $10M per biennium to fund public heritage, history interpretation, and historic preservation projects across the state. Our popular public history magazine COLUMBIA is enjoyed by readers of all ages. And the Historical Society’s collections at our Research Center, along with a digital collections database, are a resource for scholars and researchers from across the nation.

The Washington State Historical Society is a dynamic place to work with dedicated staff. We expand our impact by connecting with communities across the Evergreen State through exhibitions, heritage projects, workshops, public programs, publications, and conversations. Our goal is to bring history into focus in such a way that the participant cannot help but discover valuable insights from and feel deep connections with the people and events of the past.

We have an active commitment to inclusion, diversity, equity and accessibility and are looking for team members who have a passion for professionalism and serving the public, and a desire to contribute to a positive work culture.

Some of what you’ll be doing includes

• Greet visitors with a positive customer service attitude
• Transact admission, membership, and store sales utilizing the Altru point-of-sale system
• Provide overview of rules while visiting the museum and answer questions
• Perform clerical functions or preparing information packets in the absence of other work (stated above) or other staff, such as answering phones

Required Qualifications

One (1) year of clerical or fiscally related experience such as bank teller or retail salesclerk, or equivalent experience.

AND

• Able to sit and stand for long periods of time
• Able to handle cash
• Able to multi-task such as engaging visitors in friendly conversation while processing point of sale transaction
• Able to provide accurate information about museum exhibits, events and programs, admissions and parking rates, etc.
• Able to compose, send and respond to electronic mail
• Demonstrated commitment to diversity, equity, inclusion and accessibility
• Ability to take action to learn and grow
• Ability to take action to meet the needs of others

Desired/Preferred

• Knowledge and experience working with Altru point of sale system
• Experience working in a museum – clerical, fiscal or admission counter capacity for one year or more

Conditions of Employment

Background Check Notice: Prior to any new appointment into the Washington State Historical Society, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment, but will be considered in determining the applicant's suitability and competence to perform in the position.

Washington Fair Chance Act

We are committed to providing equitable access to employment opportunities. If a criminal background check is required for employment at an agency, it will occur only after a conditional offer of employment has been made and accepted. Applicants are not required to disclose criminal history during the hiring process prior to a conditional offer. Criminal history will not automatically exclude an applicant from consideration and will be reviewed on an individual basis consistent with applicable law and the requirements of the position.

Learn more about the Washington Fair Chance Act: Washington Fair Chance act guide.

Opportunity for All

The Washington State Historical Society celebrates our differences and we are committed to a workplace that supports equal opportunity employment and inclusion regardless of race, creed, color, national origin, citizenship or immigration status, marital status, families with children (including pregnancy, childbirth, or related medical conditions), sex, sexual orientation, gender identity diversity, age, status as a protected veteran, honorably discharged veteran or military status, status as an individual with the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with disabilities or other applicable legally protected characteristics. We will also consider qualified applicants with criminal histories, consistent with applicable federal, state and local laws.

You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our organization.

Contact Information

For questions about this recruitment or to request a reasonable accommodation in the application process, contact recruiter: Rachel Vaughan by emailing [e-mail].

Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.