Visitor Services Rep PRN

Prisma Health; Laurens (SC); On-site; USD 18,000 - 25,000; Full time

Job summary

Prisma Health is seeking a friendly Visitor Services team member for our Laurens County Medical Campus. You will greet patients and guests, direct them to the appropriate departments, and help ensure a smooth check-in experience.

In this role, you will support hospital operations by providing information, guiding visitors, and coordinating with clinical staff to uphold Prisma Health’s commitment to compassionate care.

Qualifications

• High School Diploma or equivalent required.
• One year of customer service experience is preferred.
• Basic computer and data entry skills are expected.

Responsibilities

• Greet and assist patients, guests, and team members.
• Direct visitors and facilitate check-in processes.
• Screen visitors and ensure safety procedures are followed.
• Liaise between patients, families and staff.
• Perform general clerical tasks as needed.

Skills

Basic computer skills

Data entry

Microsoft Office

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Inspire health. Serve with compassion. Be the difference.

Job Summary

Greets, directs, and provides information and assistance to patients, guests and team members. Facilitates patient visitation and serves as liaison between patients, families and team members. Provides relevant screening procedures for patients, guests and team members during periods of need as determined by Prisma Health.

Essential Functions

All team members are expected to be knowledgeable and compliant with Prisma Health’s purpose: Inspire health. Serve with compassion. Be the difference.

Provides appropriate assistance to patients.Greets patients upon arrival, ensure orders and other documentation are accurate and checks patients in using appropriate departmental procedures.

Performs screening duties for patients, guests and team members entering facilities using infrared thermometers and scripted screening questions during periods of influenza or other pandemic periods.Performs other tasks and responsibilities associated with particular workstation as appropriate.

Facilitates patient visitation.

Provides general assistance to family members and guests by assisting them while waiting and providing comfort measures when needed.

• Facilitates communication between patients, family members, guests, and team members.Serves as a liaison between patients, family members and team members.

• Provides appropriate assistance to team members.Assists with patient check-in and patient tracking procedures.

• Helps with departmental clerical tasks and errands as appropriate.Assists in maintaining clean and quiet surroundings.

• Performs other duties as assigned.

Supervisory/Management Responsibility

• This is a non-management job that will report to a supervisor, manager, director, or executive.

Minimum Requirements

• Education - High School Diploma or equivalent or post-high school diploma/highest degree earned

• Experience - One (1) year of experience in a customer service position

In Lieu Of

• NA

Required Certifications, Registrations, Licenses

• NA

Knowledge, Skills and Abilities

• Basic computer skills

• Data entry skills

• Familiarity with Microsoft Office Products - preferred

Work Shift

Variable (United States of America)

Location

Laurens County Medical Campus

Facility

1062 Laurens County Hospital

Department

10629041 Visitor Services

Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.