Visitor Services Manager

Miriam P. Brenner Children's Museum; Greensboro (NC); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading children's museum is hiring a Visitor Services Manager to oversee daily operations, manage staff, and ensure exceptional service for visitors. Based in Greensboro, NC, the role involves a dynamic work environment with opportunities for leadership and meaningful community engagement.

Benefits

Health insurance

Paid vacation

Paid holidays

Qualifications

• 1-2 years supervisory experience including management training.
• 1-2 years in a customer service role.
• Ability to communicate with diverse groups.

Responsibilities

• Oversee visitor service staff including hiring and training.
• Ensure excellent customer service delivery.
• Maintain safety and cleanliness during operations.

Skills

Customer Service

Staff Management

Problem Solving

Communication

Job description

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Miriam P. Brenner Children's Museum provided pay range

This range is provided by Miriam P. Brenner Children's Museum. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $23.00/hr

Designed to inspire hands-on learning through play, the Miriam P. Brenner Children’s Museum (MBCM) engages children and families of all ages in fun, learning experiences which contribute to their growth and development through play, creation, outdoor exploration and STEM experiences. MBCM is a 501(c)3 nonprofit organization.

The Visitor Services Manager is the heartbeat of the Museum’s daily operations — enthusiastically keeping things running smoothly and safely. This role leads a diverse team of staff and volunteers, making sure everyone is on track and the visitor experience shines. The ideal candidate is someone who thrives in a fast-paced, energetic environment, leads with confidence, and knows how to maintain systems-based operations without losing sight of the ultimate goal: inspiring joyful learning through play!

Reports to: COO

Position Status: Non-exempt, full-time

Hiring Range: $18.50 - $23/hour. Benefits include health insurance, paid vacation, and paid holidays.

Schedule: This position is full-time and is designed to be 40 hours a week. Weekend and evening work is required.

Roles and Responsibilities

• Overseeing all aspects of visitor service staff management including hiring, training, scheduling, supervision, and communications
• Ensuring the delivery of excellent customer service reflective of the Museum’s standards and values across the entire visitor services team
• Maintaining the safety and cleanliness of the facility throughout operating hours including responding to guest injuries/illness, following lost child procedures, implementing severe weather protocol
• Closely coordinating work of the visitor services team to support additional teams including education, development, and sales and marketing
• Budgeting and resource stewardship
• Shift management including opening and closing the Museum and leading the floor team to run exemplary shifts

Physical Requirements and Work Environment:

With more than 30,000 sq ft of interactive exhibits, this work requires lots of movement including working in an indoor/outdoor public facility, standing, stooping, dexterity of hands, standing or walking for longer periods of time, regularly lifting up to 25lbs, and working with cleaning products. Noise and activity levels vary at the Museum. Typical days include crowds, noise, and multi-tasking.

Minimum Qualifications:

• 1-2 years supervisory experience including staff recruitment, onboarding, training, evaluation and management
• 1-2 years in a customer service role
• Ability to communicate respectfully and effectively with a diverse group of people
• Ability to manage emergency situations with a calm demeanor
• Effective problem-solver
• Ability to learn the Museum point-of-sale system (Training will be provided)

Preferred Qualifications:

• Professional experience with or academic work in formal or informal learning environments (children’s museums, cultural institutions, community centers, etc)
• 3+ years of working with children and families with a focus on early childhood development or family support systems
• Fluency in more than 1 language
• 3+ years of supervisory experience
• 3+ years in customer service
• Experience in nonprofit management

To apply, email a letter of interest and resume to Stephanie Ashton at [e-mail].

Job Type: Full-time

Pay: $18.50 - $23.00 per hour

• Health insurance
• Paid time off

Schedule:

• Day shift
• Monday to Friday

Ability to Commute:

Ability to Relocate:

• Greensboro, NC 27401: Relocate before starting work (Required)

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

• Industries

  Museums, Historical Sites, and Zoos

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