Visitor Services Attendant, Butterfly House

Hispanic Chamber of Commerce of Metropolitan St. Louis - Jobboard; Chesterfield (MO); Hybrid; USD 17,000 - 22,000; Part time

Benefits offered by this job

Uniform provided

Cash handling training

Outdoor work environment

Job summary

Missouri Botanical Garden’s Butterfly House is seeking a part-time Visitor Services Associate to welcome guests, admit them, sell admission tickets, and provide information in person and by phone, contributing to a positive visitor experience. The role involves cash handling with a POS or web orders, coordinating with staff on events, and supporting the cafe and ticketing processes.

Evening and weekend work is required.

Qualifications

• Minimum of 2 years’ visitor/customer service experience preferred.
• Retail or related work environment experience preferred; cash handling and credit card transactions
• Ability to provide guest service in a fast-paced public attraction with urgency and accuracy.
• Strong communication skills; comfortable interacting with the public.
• Scheduling flexibility with most weekends, evenings, and holidays.

Responsibilities

• Welcome, admit, and direct guests to ensure a positive visitor experience.
• Process ticket purchases using POS or web orders.
• Coordinate information with staff on events and group visits.
• Promote and process sales for cafe, butterfly releases, and seed packets.
• Support restocking of the cafe and assist with ticket refunds/exchanges.

Skills

Customer service

Cash handling

Retail sales

POS system

Phone inquiries

Education

High School diploma or equivalent

Tools

Tessitura

POS system

Microsoft Office

Job description

This position works 24 hours per week. Must have the ability to work evenings and weekends.

Summary:

Welcomes, admits, and directs guests ensuring the start of a positive visitor experience, to the Butterfly House. Sells admission tickets and handles cash and credit card transactions inan accurateand professional manner. Provides information to visitorsregardingGarden sites, attractions,special events, classes, and other information that the visitor mayrequirein person and on the phone. Provides first-level resolution to customer issues. Promotes the mission of the Missouri Botanical Garden.

Essential Duties andResponsibilities:

• Ensures a positive visitor experience by welcoming, admitting, and directing guests in a friendly and professional manner; provides information in person or by answering the telephonewhileproviding callers withaccurateinformationand exceptional customer service; applies comprehensive/accurateknowledge ofButterfly House and overallGardenorganizationalprocedures and guidelines.

• Processes ticket purchases using a Point of Sale (POS) ticketing system or web order entries.

• Coordinates and communicates relevant information to other staff on daily events, group visits, and special requests in an organized manner.

• Promotesand processessales for cafe, butterfly releases, and seed packets at the admissions desk.

• Support restocking of the “grab and go” cafe.

• Supports coverage at the Conservatory Entrance/Exitby ensuring guests are providing with a wonderful experience while also upholding the USDA Quarantine guidelines of the tropical butterfly habitat.

• Authorizes and performs ticket refunds and exchanges.

• Supportsvisitor servicesneedsat otherGardensites (Missouri Botanical Garden or Shaw NatureReserve), upon request.

• Good written/verbal communication skills to respond to visitor inquires via email and phone as assigned.

• Utilizes available resources to obtain current information related to Garden and member activities/events (i.e., access websites, Garden publications, email, and other related verbal and written communication updates as needed.

• Investigates and troubleshoots online, onsite and telephone ticketing issues. Works with VSManager, Tessitura Superusers,or Information Technology (I.T.) to provide feedback or note issues with ticketing hardware or software.

• Issues,voidsortransfersbalances to MBG gift cards.

• Maintains team resources including supplies and equipment.

• Maintains a neat and clean VisitorServices’work area at all times.

• Ensures a safe and secure work environment in compliance with Garden standards. Respondseffectively to unanticipated situations. Be alert for opportunities to improve operation and service.

• Meets expected attendance guidelines.

• Behaves & communicates in a manner that promotes and fosters a culture of teamwork, cooperation, and respect within our division and throughout the Garden with all employees, supervisors/managers, volunteers,visitorsand others.

• Assistswith mentoring new hires anddemonstratingproper job duties.

• Performs other duties as assigned.

• Follows established policies and procedures, including but not limited to Employee Handbook, Garden Safety Guidelines and Department Policies.

CoreCompetencies:

• Communication– Listens to others and asks questions for clarification; Writes clearly and presents information accurately; Speaks professionally and responds well to questions; Supports positive visitor relations.

• Collaboration–Demonstrates teamwork and promotes respect in the workplace; Engages in problem solving and group initiatives; Cooperates in implementing procedures and process improvements; Strives for positive visitor experiences.

• Accountability– Demonstrates commitment to responsibilities and adaptable to changes; Effectively prioritizes,troubleshootsand takesappropriate actions; Follows policies and procedures, meets deadlines, quality, and safety standards; Strives to proactively, address visitor and internal colleagues’ concerns.

• Problem Solving– Identifies and resolves problems; Includes supervisor beforetaking actionas necessary; Recommends solutions,demonstratescreativity and resourcefulness;Exhibitssound andaccuratejudgment in decision making process; Includesappropriate people in making decisions.

• Stewardship– Promotes and adheres to sustainability,safetyand security protocols; Fosters a culture of respect,diversityand inclusion; Demonstrateseffective and prudent use of Garden resources; Maximizes contributions during work hours.

Qualifications/Experience:

• Minimum of (2)years’prior visitor/customer service experiencepreferred,assistingthe public cooperatively and courteously.

• Minimum of (2)years experienceworking in retail or related work environmentpreferred; cash handling and completing credit card transactions experiencerequired.

• Ability to provide guest service within a fast-pacedmission-based public attraction; strong focus on execution and sense of urgencyrequired.

• Demonstrated ability to communicate effectively at all levels; must enjoy and feel comfortable interacting and workingin close proximity tothe general public, in a safe and friendly manner.

• Demonstrated ability to work effectively in a fast-paced, high volume, retail environment.

• Demonstratesthehighest level of professional and ethical conduct; knowledge and understanding of organizational policies, procedures,and systems.

• Must be punctual,reliable, self-starter, andpossessthe ability to effectively multi-task and work under minimal supervision.

• Scheduling flexibility that allows workingmost weekends, evenings,and holidays isrequired.

• Exceptional,organizational, time management skills,problem-solving and conflict resolution skills required; ability to work independently with little instruction; coordinate and prioritize multiple tasks, set deadlines, and complete projectsin a timely manner.

• Adherence to all health and safety guidelines.

• The Garden is committed to the safety and wellbeing of our employees,volunteersand guests.All staff are strongly encouraged to receive all vaccinations as recommendedby your healthcare provider prior tohiredate.The Garden reserves the right to require future proof of current vaccination status, based on local health department guidelines.When international travel is necessary forGardenbusiness, staff must be able to obtainrequiredtravel clearances, driving permits, and vaccinations for allcountrieswhere travel is required.

• The requirements and duties listed are representative and not exhaustive of the knowledge, skill, and/or abilities required.

Education:

• High School diploma or equivalent preferred

• An equivalent combination of skills, education,and experience may be considered.

Computer Skills:

• Proficient experience using Microsoft Office suite (i.e., Outlook, Excel, Word).

• Prior experience working withTessituraorasimilar ticketing system is a plus.

• Point of Sale (POS) experience preferred.

• Expected to reach a level ofproficiencywithoperatingthe current ticketing systemusing point-of-sale (POS), scanning, and order entry.Andto competentlytroubleshoot ticketing issues.

Language Skills:

• Ability to communicate effectively in English (verbal and written).

Mathematical Skills:

• Requires ability to perform addition, subtraction, multiplication,and division; calculate percentages and decimals.

• Must understand U.S. currency and be able to make thechange.

Reasoning Ability:

• Requires ability to exercise independent judgment to apply facts and principles for developing approaches and techniques to problem resolution.

Physical Demands:

• Ability to lift30-50 pounds.

• Requires standing, walking, bending, stooping,and reaching for extendedperiods-- 75% or more of the workday is standing onfeet.

• May berequiredto perform tasksat varying heights (i.e., stepstools,climb ladders, etc.).

• Ability to effectivelyutilizecomputer keyboard (typing) and cash register.

• Requires extensive speaking and interaction with people.

• Ability and willingness to work in varying temperatures andall weatherconditions.

Work Environment:

• Comfortable working in immediate proximity tothe general public, in a safe and friendly manner, answeringgeneral questionsregardingthe Garden’s operations, events, facilities, etc.

• May require working indoors and outdoors throughouttheday in all seasons - Ability to work outdoors(or in the TropicalConservatory)intemperatures over 100°F as well as temperatures below 0°F, intherain, snow,and other inclement weather conditions as needed toassistlarge visitor crowds

• Ability to work inafast-paced, team-oriented environment.

• Must wear Garden-provided uniform shirts and jackets and adhere to all dress codes, including close-toed shoes.

• Comfortable workingaroundinvertebrates (including insects, arachnids, and arthropods).

Contacts with Individuals/Organizations inside/outside the Garden: Members of various divisions throughout the Garden; volunteers; vendors; executive staff; exhibitors, and the like.

Supervisor (title not person): Manager, Visitor Operations