Visitor Services Attendant

Missouri Botanical Garden; Tower Grove (MO); On-site; USD 10,000 - 60,000; Part time

Job summary

The Missouri Botanical Garden is seeking a Visitor Services Attendant to enhance the visitor experience. Responsibilities include ticket sales, guest assistance, and delivering a quality experience at the Garden. The role offers paid training and the opportunity to work part-time in a vibrant environment.

Benefits

Garden membership

Competitive compensation

PTO

403b

Employee Assistance Program

Employee wellness program

Qualifications

• Valid driver’s license and clean driving record required.
• Experience working with the public beneficial.
• Ability to lift 30-60 pounds.

Responsibilities

• Welcome, admit, and direct guests.
• Sell admission tickets and handle transactions.
• Provide information and first-level issue resolution.

Skills

Customer Service

Communication

Multitasking

Problem Solving

Cash Handling

Job description

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This is a part-time position. Must have the ability to work evenings, weekends and holidays. This position works year-round, not a seasonal position.

Why You’ll Love This Position:

During your work, you will welcome, admit, and direct guests while ensuring the start of a positive visitor experience. Sell admission tickets and handle cash and credit card transactions in an accurate and professional manner. Provide information to visitors either in person or on the phone regarding Garden sites, attractions, special events, classes, and other information that the visitor may require. Provide first-level resolution to customer issues. Promote the mission of Missouri Botanical Garden. Paid training will be provided to ensure you are ready and prepared to enjoy the visitors of The Missouri Botanical Garden.

What You’ll Do (Highlights):

• Process ticket purchases using a Point of Sale (POS) ticketing system or web order entries
• Issue, void, or transfer balance to MBG gift cards.
• Provide Garden information to all visitors.
• Respond to incoming guest inquiries via phone and email.
• Responsible for driving and alternately narrating tram tours.
• Authorize and perform ticket refunds and exchanges.
• Investigate and troubleshoot online, onsite, and telephone ticketing issues.
  
  

What You Need For Success

• Must possess and maintain a valid driver’s license and clean driving record.
• To drive Garden trams, must have minimum of three years driving experience.
• Experience working with the public is beneficial.
• Ability to communicate with the public by phone and in-person.
• Ability to multitask in what can be a fast-paced environment at times.
• Ability to lift 30-60 pounds.
• Ability and willingness to work in varying temperatures and all-weather conditions outdoors and indoors.
• Ability to work days, evenings, weekends, and holidays.
  
  

Perks

Garden membership | Competitive compensation | PTO | 403b | Employee Assistance Program | Employee wellness program

Additional Details:

This position pays $15.50/ hour to start.

The above statements describe the job’s essential responsibilities and requirements. The requirements and duties listed are representative and not exhaustive of the knowledge, skill, and/or abilities required.

The Missouri Botanical Garden is an equal opportunity employer and is committed to the principles of equal employment opportunities for all employees and applicants for employment.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Non-profit Organizations

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