Visitor Services Associate (Part-Time)

Ultipro; Chattanooga (TN); On-site; USD 18,000 - 26,000; Part time

Job summary

The Tennessee Aquarium in Chattanooga is seeking a Guest Services Associate to deliver outstanding service to every visitor. This part-time, hourly position requires enthusiasm, strong communication, and the ability to handle large groups with calm professionalism.

You will rotate between different posts, greet guests, address questions, assist with directions, and support safety and operations across the aquarium buildings. Evening and weekend shifts are required.

Qualifications

• Exceptional customer service and recovery skills.
• Ability to perform job duties under pressure.
• Positive attitude with visitors and co-workers at all times.
• Ability to address large groups of people at one time.
• Ability to work well in a team.
• Ability to remain in a stationary position for extended periods and move between buildings.
• Ability to work in varying conditions (cold/hot/wet).
• Physical activities required on a regular basis.

Responsibilities

• Connects with visitors to ensure a high level of customer service throughout their visit.
• Addresses complaints and provides prompt service recovery in a calm and professional manner.
• Rotates between designated posts and maintains knowledge of each area to assist visitors.
• Directs visitors to ensure smooth flow and monitor elevators/escalators.
• Monitors safety of animals and visitors at touch tanks and communicates rules.
• Communicates professionally via two-way radio.
• Addresses large groups with confidence using a microphone.
• Upholds safety protocols and reports concerns in a timely manner.

Skills

Exceptional customer service

Teamwork

Complaint handling

Public speaking

Job description

Tennessee Aquarium
Chattanooga, TN 37402, USA

Description

The Tennessee Aquarium,rated the best aquarium in America for overall guest satisfaction,attracts over 750,000 visitorseach year. As a Guest Services Associate, you will provide an excellent level of customer care by anticipating and meeting the needs of all our visitors.

Key Responsibilities

• Connects with visitors from various backgrounds to ensure a positive, high level of customer service throughout their visit.
• Addresses complaints and provides prompt service recovery in a calm and professional manner.
• Regularly rotates between each designated post throughout the River Journey and Ocean Journey buildings; maintains a working knowledge of each area to adequately assist and educate visitors and ensure efficient operations.
• Ensures the smooth flow of visitors throughout the Aquarium buildings by directing visitors, alleviating crowds, monitoring elevators and escalators, etc.
• Monitors and ensures the safety of our animals and visitors at each touch tank by squeegeeing, clearly communicating the rules, and quickly responding to incidents
• Communicates professionally via a two-way radio.
• Addresses large groups of visitors of varying ages and backgrounds with confidence and professionalism while using a microphone.
• Upholds all safety protocols in a professional manner; provides assistance during emergency situations, monitors both buildings and the plaza area, and reports any safety concerns to the appropriate individual(s) in a timely manner.

Key Requirements

• Exceptional customer service and recovery skills
• Ability to perform job duties under pressure
• Positive attitude with visitors and co-workers at all times
• Ability to address large groups of people at one time
• Ability to work well in a team
• Ability to remain in a stationary position for extended periods of time; frequent moving between and within the buildings and transporting various objects
• Ability to alternate between cold, hot, and/or wet conditions
• Ability to perform frequent and/or repetitive physical activities

Part-time, hourly ($16/hour); holidays, weekends, and evening shifts are required.

All submissions must be received by October 9, 2026, at 5:00 PM EST.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.