Visitor Services Associate (General Interest)

Obama Foundation; Little Rock (AR); On-site; USD 24,796 - 34,440; Full time

Job summary

The Obama Foundation is seeking a Visitor Services Associate to serve as the primary contact for guests and external stakeholders at the Obama Presidential Center. You will deliver an inclusive, welcoming experience across information desks, ticketing, coat check, and access control, reporting to the Manager, Visitor Services.

You may rotate between positions, support group logistics, ushering, and special events, while staying knowledgeable about campus programming and local attractions.

Qualifications

• Previous customer service, hospitality or interpersonal skills.
• Flexibility of hours including early mornings, late nights, weekends and holidays.
• Ability to work on-site at the Obama Presidential Center in Jackson Park.

Responsibilities

• Provide exceptional customer service to foster an inclusive and welcoming environment.
• Assist visitors with accessibility needs and direct to appropriate resources.
• Coordinate with onsite security to ensure a safe guest experience and aid in crowd management.
• Collaborate with Visitor Engagement, Education, Volunteers, Events and other teams to maintain service standards.
• Rotate between roles such as ticketing, information desks, coat check, group logistics, ushering and events.
• Build knowledge of Obama Presidential Center campus, programming and nearby attractions.
• Perform other duties within Visitor Services as assigned.

Skills

Customer service

Hospitality

Interpersonal skills

Communication

Flexibility

Foreign language fluency

Job description

At The Obama Foundation, our mission is to inspire, empower, and connect people to change their world. We seek to build an active democratic culture where people are equipped and motivated to make change in the communities where they live, work, and play. Right here on the South Side of Chicago, we’re building a home for this vision, a global center for change with a range of opportunities - coordinated programming, community outreach events, educational moments, and more - that invite visitors from down the block or across the globe to turn hope into action.

Achieving our ambitious goals starts with an exceptional team built on our Hope to Action Values - Courage, Empathy, Integrity, Accountability, Community, Inclusivity, Pragmatism, Resilience, Imagination, and Hope. A Framework that anyone, anywhere, can use to build trust, activate participation, and expand opportunity in their community.

Purpose of the Role

We're continuously accepting applications for our active openings over the next few months! We can't wait to see how your unique skills and perspective can help our mission thrive as we grow.

As a part of the Visitor Services team, this role serves as the primary point of contact for guests and external stakeholders visiting the Obama Presidential Center. The Associate will deliver an inclusive, welcoming, and memorable experience across various points of contact, including information desks, greeting, coat check, access control, and ticketing services.

During each shift, the Associate will wear a uniform provided by the Center.

In this role, you'll report to the Manager, Visitor Services, while also receiving day-to-day support from all Visitor Services Supervisors and other Visitor Experience Leads.

Core Job Responsibilities

• Provide exceptional customer service to foster an inclusive and welcoming environment for visitors.

• Connect visitors with accessibility needs with appropriate resources.

• Work closely with onsite security to maintain a safe guest experience, assisting in crowd management and with emergency procedures as needed.

• Collaborate closely with Visitor Engagement and Education, Volunteers, Custodial, Events, Group Tours and other public-facing teams to ensure consistent standards of service and helpfulness across the entire visitor experience.

• Navigate a fast-paced environment, with the ability to rotate between various positions such as ticketing and information desks, coat check, group logistics, as well as ushering and special events duties.

• Build and maintain a working knowledge of Obama Presidential Center Campus, programming, and exhibitions as well as local attractions, restaurants and areas of interest.

• Perform other duties under the Visitor Services area as assigned.

Key Deliverables / Outcomes

• Respond to guest questions and provide assistance, emphasizing an inclusive and welcoming environment in accordance with Obama Presidential Center policies and procedures.

• Provide guidance to visitors across campus grounds and buildings, answering general questions as needed while providing exceptional customer service.

• Maintain a working knowledge of proprietary software, performing sales, financial transactions and accurate cash handling, including nightly balancing of cash drawers, on site per Obama Presidential Center processes.

• Accurately scan admissions tickets to ensure correct capacity count and data integrity.

• Participate in regularly scheduled training for evolving exhibit displays and Museum programming as well as other meetings as required.

• Demonstrates proficiency in core professional duties and uses discretion and independent judgment to resolve complex problems.

Required Qualifications

• Previous customer service, hospitality and/or interpersonal or communication skills preferred.

• Flexibility of hours including but not limited to early morning, late night, weekends, and holidays across campus in both indoor and outdoor environments.

• Ability to work on-site at the Obama Presidential Center in Jackson Park.

• Ability to stand, remain seated, or be positioned outside; reasonable accommodations will be made.

• Cash handling experience, a plus.

• Fluency in one or more foreign languages, a plus.

The pay rate for this role is $21.50/hour. For an overview of our benefits package, including insurance, paid time off, retirement & more, please visit https://www.obama.org/careers/.

This is an in-person role based at the Obama Presidential Center in Jackson Park.

Equal Opportunity Employer

The Foundation is committed to creating a diverse work environment and is proud to be an equal opportunity employer.

The Foundation does not discriminate on the basis of race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws.

We encourage individuals of all backgrounds to apply.

If you are a qualified candidate with a disability, please e-mail us at [e-mail] if you require a reasonable accommodation to complete this application.