Visitor Services Associate (General Interest)

BOF The Barack Obama Foundation; Chicago (IL); On-site; USD 28,929 - 31,684; Full time

Job summary

BOF The Barack Obama Foundation seeks a Visitor Services role to greet guests at the Obama Presidential Center and coordinate welcoming experiences across campus.

You will assist visitors, manage ticketing/information desks, support accessibility needs, and collaborate with security and public-facing teams to uphold consistent service standards across exhibitions and programs.

Qualifications

• Previous customer service, hospitality and/or interpersonal or communication skills.

Responsibilities

• Provide exceptional customer service to foster an inclusive and welcoming environment for visitors.
• Connect visitors with accessibility needs with appropriate resources.
• Work closely with onsite security to maintain a safe guest experience, assisting in crowd management and with emergency procedures as needed.
• Collaborate closely with Visitor Engagement and Education, Volunteers, Custodial, Events, Group Tours and other public-facing teams to ensure consistent standards of service and helpfulness across the entire visitor experience.
• Navigate a fast-paced environment, with the ability to rotate between various positions such as ticketing and information desks, coat check, group logistics, as well as ushering and special events duties.
• Build and maintain a working knowledge of Obama Presidential Center Campus, programming, and exhibitions as well as local attractions, restaurants and areas of interest.

Skills

Customer service

Job description

This role serves as the primary point of contact for guests and external stakeholders visiting the Obama Presidential Center.

Responsibilities

• Provide exceptional customer service to foster an inclusive and welcoming environment for visitors.
• Connect visitors with accessibility needs with appropriate resources.
• Work closely with onsite security to maintain a safe guest experience, assisting in crowd management and with emergency procedures as needed.
• Collaborate closely with Visitor Engagement and Education, Volunteers, Custodial, Events, Group Tours and other public-facing teams to ensure consistent standards of service and helpfulness across the entire visitor experience.
• Navigate a fast-paced environment, with the ability to rotate between various positions such as ticketing and information desks, coat check, group logistics, as well as ushering and special events duties.
• Build and maintain a working knowledge of Obama Presidential Center Campus, programming, and exhibitions as well as local attractions, restaurants and areas of interest.
• Perform other duties under the Visitor Services area as assigned.

Deliverables

• Respond to guest questions and provide assistance, emphasizing an inclusive and welcoming environment in accordance with Obama Presidential Center policies and procedures.
• Provide guidance to visitors across campus grounds and buildings, answering general questions as needed while providing exceptional customer service.
• Maintain a working knowledge of proprietary software, performing sales, financial transactions and accurate cash handling, including nightly balancing of cash drawers, on site per Obama Presidential Center processes.
• Accurately scan admissions tickets to ensure correct capacity count and data integrity.
• Participate in regularly scheduled training for evolving exhibit displays and Museum programming as well as other meetings as required.
• Demonstrate proficiency in core professional duties and uses discretion and independent judgment to resolve complex problems.

Qualifications

• Previous customer service, hospitality and/or interpersonal or communication skills preferred.
• Flexibility of hours including but not limited to early morning, late night, weekends, and holidays across campus in both indoor and outdoor environments.
• Ability to work on-site at the Obama Presidential Center in Jackson Park.
• Ability to stand, remain seated, or be positioned outside; reasonable accommodations will be made.
• Cash handling experience, a plus.
• Fluency in one or more foreign languages, a plus.

Pay & Benefits

Pay rate: $21.50 per hour.

Equal Opportunity Employer

The Foundation is committed to creating a diverse work environment and is proud to be an equal opportunity employer. The Foundation does not discriminate on the basis of race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws. We encourage individuals of all backgrounds to apply. If you are a qualified candidate with a disability, please e‑mail us at [e-mail] if you require a reasonable accommodation to complete this application.