Visitor Services Associate (Full Time)

9/11 Memorial & Museum; New York (NY); On-site; USD 125,000 - 150,000; Full time

Job summary

An established industry player is seeking a full-time Associate for Visitor Services to enhance the visitor experience at a renowned memorial and museum. This role involves welcoming guests, processing ticket sales, and providing engaging information about exhibits and amenities. Ideal candidates will have strong customer service skills and a passion for ensuring meaningful experiences for visitors. The position requires flexibility to work weekends and holidays, and offers a unique opportunity to contribute to a significant cultural institution dedicated to remembrance and education.

Qualifications

• 1-3 years of customer service experience, preferably in museums or tourism.
• Cash handling experience is required.

Responsibilities

• Greet and welcome visitors to the memorial and museum.
• Sell tickets and provide information on amenities and programs.
• Support wayfinding and enforce institutional policies.

Skills

Customer Service

Cash Handling

Interpersonal Skills

Communication Skills

Job description

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Director of Talent Acquisition at The National September 11 Memorial and Museum | Navy Veteran | MBA

POSITION DATA

JOB TITLE: Associate, Visitor Services (Full Time)

DEPARTMENT: Strategy & Operations

REPORTS TO: Managers, Visitor Services

CLASSIFICATION : Non-Exempt

DATE : May 2025

SALARY: $25/hour

Note: This position requires a cover letter for consideration. Refer to the “How to Apply” section of the job description for details. Applications without a cover letter will not be considered.

POSITION OVERVIEW

The 9/11 Memorial & Museum Visitor Services team is seeking a full-time Associate. Associates rotate through public-facing posts where they welcome and orient visitors, process ticketing transactions, and provide accurate information on amenities and museum programs. Associates are expected to maintain proper decorum and create meaningful experiences for visitors as they explore personal stories of loss, recovery, and hope.

This is an onsite job with an expectation to work holidays, weekends, and peak visitation days, including the week between Christmas and the New Year. This position is likely to have a Thursday-Monday schedule.

ESSENTIAL FUNCTIONS

• Proactively greet and welcome visitors to the memorial and museum
• Orient and greet visitors as they join the line to enter the museum
• Sell tickets, audio guides, and tours at the Box Office
• Scan tickets at museum entry points
• Properly hang and tag visitor belongings in the coat check
• Provide visitors with accurate and engaging information on amenities and programs
• Support wayfinding on the memorial plaza and in the museum
• Cultivate a strong knowledge of memorial and museum content
• Interact positively with the public, colleagues, and other museum staff
• Enforce institutional policies and procedures while maintaining outstanding customer service

Associates are expected to:

• Work (5) 9-hour shifts per week
• Work weekends and holidays
• Work both outdoors on the memorial and indoors at the museum in all weather
• Stand for long hours
• Take direction from Supervisors and Managers
• Demonstrate strong interpersonal and communication skills
• Be comfortable working with a diverse international public in a busy environment

REQUIRED SUPPORT FOR ORGANIZATIONAL EVENTS

Participate in the Annual 5K Fundraiser and September 11th Commemoration.

Assist with other special projects and events in support of the 9/11 Memorial & Museum mission, as assigned

QUALIFICATIONS/SKILLS REQUIREMENT

• 1-3 years of customer service experience, preferably within museums or tourism
• Cash handling experience required

HOW TO APPLY

• Please submit a cover letter and resume to [e-mail]
• Please include the job title and first and last name in the email subject
• Applicants must be legally authorized to work in the United States

__________

The National September 11 Memorial and Museum (9/11 Memorial & Museum) is an equal opportunity employer. Applicants who meet the qualification requirements of the role will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The National September 11 Memorial & Museum (9/11 Memorial & Museum) is committed to an organizational culture that supports and reinforces our values regarding diversity, equity, inclusion, and accessibility (DEIA). We seek to build a collaborative, open, and equitable space where staff want to be, knowing that their contributions, professional expertise, and distinct voices are valued and respected. We encourage and celebrate an inclusive environment where candor and participation, when it comes to sharing ideas and collaborative problem-solving, are welcomed regardless of one’s role at the Museum or background.

Reasonable accommodations may be made to qualified candidates, during the interview process, to enable individuals with disabilities an opportunity to interview.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service and Other

Industries

• Museums, Historical Sites, and Zoos, Museums, and Historical Sites

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