Visitor Services Assistant (part-time)

New Hanover County; Wilmington (NC); On-site; USD 22,000 - 26,000; Part time

Job summary

Cape Fear Museum in Wilmington, NC seeks a part-time Visitor Services Assistant to greet visitors, answer inquiries, and support daily operations at the front desk. You’ll process admissions and memberships using the Altru POS, assist with reports, and help keep the lobby and retail area welcoming.

Ideal candidates are friendly, patient, with customer-service experience and comfort using POS systems. Saturdays are required with up to 19 hours weekly.

Qualifications

• High school diploma or GED and at least one year of related customer service experience in a front-line role.
• Willingness to work Saturdays and up to 19 hours per week.
• Familiarity with POS systems and basic data entry/reporting is preferred.

Responsibilities

• Greet visitors and provide information about the museum in a welcoming, professional manner.
• Process admissions, program fees, and memberships using the POS; complete end-of-day reporting.
• Answer calls, direct inquiries, and take messages as needed.
• Prepare documents and forms; enter and maintain data in the system.
• Assist with the visual appeal and organization of the admissions desk, lobby, and retail kiosk.

Skills

Enthusiasm

Good interpersonal skills

Excellent communication

Professional telephone demeanor

Interest in working with people

Education

High school diploma or GED

Tools

POS systems

Job description

The Cape Fear Museum is seeking a part-time Visitor Services Assistant to engage with the public and help create a welcoming and meaningful museum experience. Our front desk staff members serve as the first point of contact for Museum visitors and members. This highly visible position greets all visitors in person and by telephone, provides information about the Museum, and answers or directs inquiries as needed. In addition, the role uses the Museum’s point-of-sale system (Altru) to process admission fees and prepare daily settlement and visitor reports. Strong interpersonal skills, friendliness, and a positive attitude while representing the Museum are essential for success in this position.

New Hanover County is dedicated to the recruitment and recognition of a talented and diverse workforce that is committed to public service. Our shared values of professionalism, innovation, equity, integrity, stewardship and accountability guide the way we conduct ourselves and deliver services to our customers. New Hanover County celebrates diversity in our employees' backgrounds, beliefs, identities, and abilities, while supporting growth opportunities for all. Our talented team has a passion for providing care and services that effect change on the everyday lives of the citizens they encounter. The differences that unite us are a reflection of the community we serve. If this sounds like an organization that models the values you uphold, we invite you to join our team at New Hanover County.

Essential Duties

• Greets and assists visitors and other community members by creating a welcoming, friendly, and professional environment and serves as an advocate and representative for the museum and New Hanover County.
• Performs opening and closing museum procedures to include cash counting, operating the point-of-sale system and completing end-of-day reporting.
• Processes admission and program fees, sells memberships, checks-in school and other groups and completes data entry work.
• Answers calls, directs calls to appropriate parties, and takes messages for others.
• Prepares documents and forms which includes composing and typing correspondence; choosing and completing appropriate forms and applications; and compiling information and creating reports.
• Enters, retrieves, and maintains data on computer system
• Monitors and assists visitors in the Museum's retail kiosk and competes financial transactions.
• Assists with the visual appeal, cleanliness, and organization of the admissions desk, lobby area, and Museum’s retail kiosk.
• Communicates information about the Museum, memberships, events, programs, planetarium shows, and exhibits to the visiting public.
• Assists supports other units with special projects.
• Performs work with regular and predictable attendance consistently meeting the scheduling needs as required by the county.
• Performs other duties of a similar nature or level.

Preferred Knowledge and Abilities

• Enthusiasm, a cheerful attitude and a willingness to learn.
• Good interpersonal skills to work in a team environment.
• Admissions or retail experience with computer POS systems.
• Excellent communication skills to greet and converse with the public.
• Professional telephone demeanor and ability to operate telephone system.
• An interest in working with people and willing to become knowledgeable about Museum exhibits and programs.

Work Hours

• The work schedule will be: Saturdays (8:30 AM - 5:30 PM) are mandatory each week, and must also have the availability to work a flexible schedule during the week, based on departmental needs.
• This is a casual part time position, working up to 19 hours a week. (Casual part time positions are not eligible for benefits).

Employment Type

Full time or Part time, non-exempt

Salary Information

The target hiring range for this position is $17.4639 hour. Starting salary will be based on qualifications, relevant experience, internal equity, and budget. Candidates with exceptional qualifications and experience may be considered for a starting salary above the target hiring range, but not to exceed the maximum of the salary range.

Required Education and Experience

• High school diploma or GED and at least one year of related experience in customer service or front line public-facing role; or an equivalent combination of training and experience sufficient to successfully perform the essential duties of the position.

In compliance with G.S. 153A-94.2(b), if this position requires an applicant for employment to work with children in any capacity, the county must require the applicant to undergo a criminal history record check conducted by the SBI for all offers of employment made after October 1, 2025. These checks must be performed in accordance with G.S. 143B-1209.26, which authorizes the SBI to provide fingerprint-based state and national criminal record checks to cities and counties. Additional information on how to complete this required check will be provided to the selected candidate after an offer of employment is accepted.