Visitor Services Assistant

Sodexo Ltd; Colchester (VT); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Mental health resources

Employee Assistance Programme

Free health & wellbeing app

Discounts on high street brands

Retirement savings plan and life-ins

Uniform provided

Cycle to Work scheme

Job summary

Sodexo Ltd is seeking a Visitor Services Assistant at Colchester Hospital. You will welcome patients, visitors and staff, assist with enquiries, manage reception duties and support parking, security and admin tasks in a fast-paced NHS setting.

The role emphasizes confidentiality, empathetic communication and accurate data handling. A friendly, professional approach is essential for delivering excellent patient experiences.

Qualifications

• Previous experience in customer service or facilities management.
• Strong communication and interpersonal skills.
• Ability to manage several priorities in a fast-paced environment.
• Experience in NHS or healthcare settings is advantageous.

Responsibilities

• Provide friendly, professional service at main reception and Welcome Desk.
• Assist patients, visitors and staff with enquiries and directions.
• Respond to calls and emails related to portering, transport, security, housekeeping, catering, estates, linen and laundry.
• Record requests on FM First and Health Roster, with task references when required.
• Log absences, update records, and maintain confidentiality per governance procedures.
• Operate badge access and issue visitor passes per security procedures.
• Support car parking services, handling enquiries, payments and PCN administration.
• Carry out cash handling and daily reconciliations; maintain accurate records for audits.
• Perform general admin duties including data entry, filing and spreadsheet updates.
• Escalate sensitive issues and handle complaints professionally.

Skills

Customer service

Facilities management

Team-leading

Tools

Microsoft Office

Reporting tools

Job description

Healthy outcomes start with positive patientexperiences.

• £12.92 per hour
• Uniform / Blue Light Card
• Holidays
• Location isColchester Hospital

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Plan YourJourney | Traveline- the destination you should input is:CO4 5JL

Please take the time to read the attached jobdescription

Job Introduction

Healthy outcomes begin with greatpatient experiences.

We are looking for a professional, approachable and customer-focusedVisitorServices Assistantto join our team atColchester Hospital. In this varied frontline role, you will help createa welcoming and positive experience for patients, visitors and staff. You willsupport reception, helpdesk, cashier, car parking and general office serviceswhile ensuring enquiries and service requests are handled efficiently,sensitively and accurately. Join Sodexo and be part of something greater. Youbelong in a team where you can act with purpose and thrive in your way.

What you’ll do:

• Provide a friendly and professional service at the main reception and Welcome Desk.
• Assist patients, visitors and staff with enquiries, directions and service requests.
• Respond to calls and emails relating to portering, transport, security, housekeeping, catering, estates, linen and laundry services.
• Record requests accurately on systems such as FM First and Health Roster, providing task reference numbers where required.
• Log staff absences, complete the relevant documentation and update absence and return-to-work records.
• Operate badge access systems and issue visitor passes in line with security procedures.
• Support car parking services, including enquiries, payments and Penalty Charge Notice administration.
• Process cash transactions, complete daily reconciliations and maintain accurate records for audit purposes.
• Carry out general administrative duties, including data entry, filing, document handling and spreadsheet updates.
• Handle complaints and sensitive enquiries professionally, escalating issues when appropriate.
• Maintain confidentiality and follow information governance, health and safety and Trust procedures.
• Work collaboratively with colleagues, ward managers and service users to support smooth service delivery across hospital and community sites.

What you bring:

• Previous experience in a customer service, facilities management or team-leading environment.
• Excellent communication and interpersonal skills, with a polite, caring and professional approach.
• Strong organisational and administrative abilities.
• The ability to manage several priorities accurately within a fast-paced environment.
• Confidence handling cash, maintaining records and working with sensitive information.
• A good understanding of confidentiality and the importance of protecting patient privacy and dignity.
• The ability to remain calm, empathetic and helpful when handling difficult or sensitive interactions.
• Competence using Microsoft Office and reporting tools.
• Experience within an NHS or healthcare environment would be advantageous.
• Knowledge of access control, visitor management, parking systems or PCN procedures would also be beneficial.

What we offer:

Working at Sodexo isn’t just a job — it’s a chance tomake a difference every day. You'll be part of a supportive team, act withpurpose, and thrive in a role where your work matters. We also offer a range ofbenefits to support you and your loved ones:

• Mental health and wellbeing resources
• Employee Assistance Programme (including financial/legal advice & personal support)
• Free health & wellbeing app with 24/7 virtual GP access
• Discounts on high street brands for you and your family
• Salary finance tools and financial wellbeing resources
• Retirement savings plan and life insurance
• Full training and protective uniform provided.
• Opportunities to gain experience through learning and development.
• Cycle to Work scheme & volunteering opportunities.
• Flexible working and a dynamic team environment
• Competitive pay

About Sodexo

At Sodexo, our purpose is to create a better every dayfor everyone to build a better life for all.As the global leader in services thatimprove the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food andFM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed tobeingan inclusive employer. Weare a forces friendly employer.We welcome and encourage applications from peoplewith a diverse variety of experiences, backgrounds, and identities.We encourage our employees to get involved with ourEmployee Networks such as Pride, Sodexo Parents & Carers, SodexoDisability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer.We’re committed tochanging attitudes towards disability, and making sure disabled people have thechance to fulfil their aspirations.We run a DisabilityConfident interview scheme for candidates with disabilities who meet theminimum selection criteria for the job.

Sodexo Disability, Ability network, So Together,Generations and Origins.