Visitor & Membership Services Lead — Aquarium

State of North Carolina; North Carolina; Sur place; USD 48 000 - 57 000; Plein temps

Résumé du poste

The North Carolina Aquarium on Roanoke Island seeks a Visitor and Member Services Coordinator to oversee guest services, admissions, and membership sales. The role reports to the Aquarium Director and leads a team including a guest liaison, admission managers, cashiers, and security staff.

Responsibilities include ensuring top‑tier customer service, PCI compliance, budget adherence, and collaboration across departments to enhance visitor experiences and safety.

Qualifications

• Experience using POS software in a Zoo, Aquarium, Museum, or public/retail venue.
• Customer service experience including handling questions and complaints.
• Basic knowledge of creating accounting reports, banking and budgeting.
• Experience supervising, leading and training staff to follow policies.

Responsabilités

• Supervise a full-time guest liaison and admissions managers/cashiers.
• Ensure visitors and members receive excellent customer service and experience.
• Oversee PCI compliance and training.
• Coordinate cash handling, sales, and reporting for Visitor Services.
• Provide customer service training to staff and volunteers.
• Develop and coordinate visitor surveys and program evaluations.
• Process information requests from visitors and groups.
• Oversee school/group check-in and education program check-in with Education dept.
• Manage security and safety, lost and found, and membership activities.
• Liaise with the NC Aquarium Society to bolster membership and donations.

Connaissances

Customer service

Leadership/Training

Budget knowledge

Communication

Outils

POS software

Description du poste

The North Carolina Aquarium on Roanoke Island seeks a Visitor and Member Services Coordinator to oversee guest services, admissions, and membership sales. The role reports to the Aquarium Director and leads a team including a guest liaison, admission managers, cashiers, and security staff.

Responsibilities include ensuring top‑tier customer service, PCI compliance, budget adherence, and collaboration across departments to enhance visitor experiences and safety.