Visitor Experience Specialist

City of Lincoln; Hartford (CT); On-site; USD 20,000 - 29,000; Part time

Benefits offered by this job

Personal time

Sick time

Free admission

Gift shop discount

401k with company match

Job summary

The Connecticut Science Center is seeking a Part Time Visitor Experience Specialist to greet visitors, answer questions, and process admissions and memberships. This role emphasizes customer service, friendliness, and accurate cash handling at the ticketing counter.

Responsibilities include guiding visitors, promoting programs, and supporting gift shop operations while maintaining teamwork and reliable attendance.

Qualifications

• Must possess a high school diploma or equivalent. Some higher education a plus.
• Ability to speak other languages a plus.
• High energy, enthusiastic, customer-centered acumen is essential.
• Must possess superior interpersonal and communications skills, as well as the ability to work with the public.
• Proven ability to work comfortably and efficiently with computers, registers, and other electronic processing equipment.
• Must possess the ability to accurately and responsibly handle cash, change, credit cards, and other financial processes at a point-of-sale workstation.
• Willingness and ability to work weekends, holidays, and evening hours, as well as leave early if required.
• Ability and expectation to work on site.

Responsibilities

• Warmly greets all visitors by creating a welcoming and friendly environment where they receive prompt, efficient, and pleasant service in person, on the phone, and via e-mail.
• Anticipates and responds to visitor needs by providing accurate and helpful information about the Science Center and its offerings, including programs, movies and membership.
• Proactively and continuously finds way to enhance the Visitor Experience.
• Efficiently and effectively processes visitors from gate/sales stations and points of entry using computerized ticketing system.
• Moves throughout assigned exhibit galleries maintaining high visibility and pro-actively assists visitors with questions and interacts with them regarding the exhibits and associated educational content.
• Manages visitor flow within galleries, serves as “soft security presence” giving special attention to matters of health and safety of visitors, staff, the exhibits, and the facility.
• Assists with group arrival and departure procedures including, but not limited to logistical coordination & greeting of buses, off-loading passengers, and escorting groups to their on-site destinations.
• Solicits and records visitor feedback, suggestions, complaints, and compliments about their experience at the Science Center. Makes management aware of such feedback.
• Supports the retail operations of the Gift Shop including restocking inventory, processing sales transactions and providing customer service.
• Contributes positively and enthusiastically as part of a team-oriented department. Alerts supervisory staff of potential problems and possibilities.
• Maintains regular and consistent attendance and punctuality.
• As the primary sales force of Science Center Membership, promotes and educates visitors on the benefits of the program.

Skills

Customer service

Interpersonal skills

Communications

Cash handling

Cash register

Education

High school diploma

Tools

POS systems

Ticketing software

Job description

• Location 250 Columbus Blvd,Hartford, CT, 06103,United States
• Base Pay $18.00 - $18.00 / Hour
• Job Category Visitor Experience, customer service
• Industry museum, customer service
• Employee Type Non-Exempt PT
• Required Degree High school
• Manage Others No

Contact information

• Name Jenny Black
• Email [e-mail]

Job Title: Part Time Visitor E xperience Specialist

FLSA: Non-Exempt, Hourly, Part-Time (up to 25 hours per week)

Reports To: Director of Visitor Experience

Wage Range: $18.00/hour

Summary

Serving more than 300,000 adults and children each year, the Connecticut Science Center is the state’s premier destination for informal science learning, a top tourist attraction, a hub for teacher training, and one of the state’s foremost resources for Science, Technology, Engineering and Math (STEM).The Visitor Experience Associate is someone with energy, customer service and/or hospitality experience, who will make the “customer centered” concept a daily reality in all interactions, decisions, and exchanges they have with visitors of all ages and backgrounds .

Key Responsibilities

• Warmly greets all visitors by creating a welcoming and friendly environment where they receive prompt, efficient, and pleasant service in person, on the phone, and via e-mail.
• Anticipates and responds to visitor needs by providing accurate and helpful information about the Science Center and its offerings, including programs, movies and membership.
• Proactively and continuously finds way to enhance the Visitor Experience.
• Efficiently and effectively processes visitors from gate/sales stations and points of entry using computerized ticketing system.
• Moves throughout assigned exhibit galleries maintaining high visibility and pro-actively assists visitors with questions and interacts with them regarding the exhibits and associated educational content.
• Manages visitor flow within galleries, serves as “soft security presence” giving special attention to matters of health and safety of visitors, staff, the exhibits, and the facility.
• Assists with group arrival and departure procedures including, but not limited to logistical coordination & greeting of buses, off-loading passengers, and escorting groups to their on-site destinations.
• Solicits and records visitor feedback, suggestions, complaints, and compliments about their experience at the Science Center. Makes management aware of such feedback.
• Supports the retail operations of the Gift Shop including restocking inventory, processing sales transactions and providing customer service.
• Contributes positively and enthusiastically as part of a team-oriented department. Alerts supervisory staff of potential problems and possibilities.
• Maintains regular and consistent attendance and punctuality.
• As the primary sales force of Science Center Membership, promotes and educates visitors on the benefits of the program.
• Other duties as assigned

Requirements and Qualifications

• Must possess a high school diploma or equivalent. Some higher education a plus.
• Ability to speak other languages a plus.
• High energy, enthusiastic, customer-centered acumen is essential.
• Must possess superior interpersonal and communications skills, as well as the ability to work with the public requiring a high degree of patience and the ability to maintain a calm exterior during periods of high volume, high stress, or unusual events.
• Proven ability to work comfortably and efficiently with computers, registers, and other electronic processing equipment.
• High degree of comfort interacting with and assisting visitors of all ages and from all backgrounds.
• Must possess the ability to accurately and responsibly handle cash, change, credit cards, and other financial processes at a point-of-sale workstation.
• Willingness and ability to work weekends, holidays, and evening hours, as well as leave early if required.
• Ability and expectation to work on site.

Physical Requirements

• Repetitive movement of hands and fingers – typing and/or writing.
• Frequent standing, walking or sitting for extended periods of time.
• Reaching with hands and arms.
• Ability to climb stairs, stoop, kneel, crouch or crawl.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include color vision and depth perception

Quali f i e d a pp lica n t s w illgo t h r ou g h a n a pp lic a t i o n p r o c ess,i n t ervi e w p r o cessa n dm u s t s u cc ess fu llycom p letea b ac k gr oun d c h eck .

T h e C o nn e c t i c u tScie n c eCe nt eris a n E qu alOp p or tun i t yE m p loyer

Summary

• Personal Time, sick time, free admission, gift shop discount, 401k with company match