Visitor Experience Leader, Arboretum & Gardens

University of Pennsylvania; Philadelphia (Philadelphia County); Presencial; USD 33.000 - 41.000; Tempo integral

Benefícios oferecidos por esta vaga

Health benefits

Tuition assistance

Retirement plans

Flexible work hours

Wellness programs

Resumo da vaga

Morris Arboretum & Gardens of the University of Pennsylvania is seeking a Visitor Experience Manager to lead on-site visitor-facing operations. You will supervise 15 frontline staff, ensure outstanding customer service, and manage visitor operations with a focus on safety and satisfaction.

Responsibilities include admissions, visitor center, and parking oversight, plus coordinating staff schedules, retail support, and cash handling. Weekend/evening availability is required.

Qualificações

• Associate's Degree or two year college equivalent and 2–3 years of experience or equivalent blend
• A valid driver’s license is required
• Ability and willingness to work most weekends and some evenings/holidays
• Customer focus with extensive experience serving customers/clients
• Experience in managing staff and building positive work environments
• Calm under pressure and able to interact with diverse groups
• Professional, self-confident, and able to address issues directly
• Detail-oriented with strong written and verbal communication
• Able to laugh and adapt when things don’t go right

Responsabilidades

• Hire, supervise, support, and coach 15 frontline staff; act as on-site Visitor Experience lead
• Resolve visitor issues in person, by phone, and email to ensure satisfaction and safety
• Plan visitor engagement and satisfaction in coordination with departments
• Oversee admissions, visitor center/shop, and parking operations
• Schedule frontline staff and manage staffing resources
• Assist with retail purchasing, merchandising, reporting, and cash handling
• Support the Rental Program

Conhecimentos

Customer focus

Staff management

Communication (verbal & written)

Calm under pressure

Team building

Flexibility with hours (weekends/even"

Formação

Associate's Degree or two year college equivalent

Descrição da vaga

Morris Arboretum & Gardens of the University of Pennsylvania is seeking a Visitor Experience Manager to lead on-site visitor-facing operations. You will supervise 15 frontline staff, ensure outstanding customer service, and manage visitor operations with a focus on safety and satisfaction.

Responsibilities include admissions, visitor center, and parking oversight, plus coordinating staff schedules, retail support, and cash handling. Weekend/evening availability is required.