Visitor Experience & Engagement Strategist

AUI; Socorro, Northern (NM, KY); Hybrid; USD 66,000 - 81,000; Full time

Benefits offered by this job

Excellent paid time off

Medical, dental and vision plans

Retirement benefit

Total Rewards information

Job summary

NRAO, operated by Associated Universities, Inc. (AUI), seeks a full-time Visitor Experience & Engagement Specialist for the Education and Public Outreach division.

Based in Socorro, NM with possible locations including Albuquerque, Charlottesville, or Green Bank, the role focuses on strategic communications, membership engagement, and visitor experience initiatives. Responsibilities include managing newsletters, overseeing ticketing/kiosks, data analysis, and supporting advancement efforts to

Qualifications

• Bachelor's degree or equivalent education/experience.
• Four years of related experience.
• Experience with donor relations/outreach is a plus.

Responsibilities

• Design and maintain the visitor journey from ticket purchase through post-visit engagement.
• Oversee onsite kiosks and online visitor ticketing systems.
• Lead visitor marketing initiatives to increase visitation and engagement.
• Write and distribute monthly newsletters.
• Manage membership program operations and donor stewardship.

Skills

Time management

Organizational skills

Communication skills

Database management

Copywriting

Customer service

Education

Bachelor's degree

Tools

Altru

XTruLink

Omatic

Mailchimp

Job description

NRAO, operated by Associated Universities, Inc. (AUI), seeks a full-time Visitor Experience & Engagement Specialist for the Education and Public Outreach division.

Based in Socorro, NM with possible locations including Albuquerque, Charlottesville, or Green Bank, the role focuses on strategic communications, membership engagement, and visitor experience initiatives. Responsibilities include managing newsletters, overseeing ticketing/kiosks, data analysis, and supporting advancement efforts to