Visitor Concierge (Part-Time: less than 19 hours per week)

City of Grapevine; Town of Texas (WI); On-site; USD 25,000 - 40,000; Part time

Job summary

The City of Grapevine is seeking a part-time Visitor Concierge to deliver outstanding customer service at the Visitor Information Center. Responsibilities include providing information about accommodations, attractions, and events, as well as customizing visitor experiences. The ideal candidate must possess strong communication skills, enjoy working with the public, and maintain a flexible schedule. This role is crucial for enhancing visitor satisfaction and ensuring a welcoming environment.

Benefits

Flexible schedule

Casual work environment

Qualifications

• Excellent customer service and hospitality skills required.
• Must have good communication and interpersonal skills.
• Requires ability to work flexible hours including weekends and holidays.

Responsibilities

• Provide excellent customer service to visitors.
• Assist with special projects and monitor event signage.
• Maintain visitor center's appearance and manage brochure inventory.

Skills

Customer Service

Communication

Interpersonal Skills

Flexibility

Education

One year of college or equivalent customer service experience

Tools

Microsoft Office Suite

Payment Processing Software

Job description

Visitor Concierge (Part-Time: less than 19 hours per week)

Visitor Concierge (Part-Time: less than 19 hours per week)

2 days ago Be among the first 25 applicants

Job Summary

Provide excellent customer service to all visitors at the Visitor Information Center and other locations offering visitor services. Possess full knowledge of all of Grapevine's accommodations, attractions, dining and shopping opportunities, festivals, museums, galleries, cultural arts center, special events and all partner assets. Interact with guests, educate, inform and delight visitors from around the world. Investigate visitor needs and interests then direct them to Grapevine destinations with customized itineraries and touring ideas. Encourage guests to stay overnight and/or return to Grapevine.

Job Summary

Provide excellent customer service to all visitors at the Visitor Information Center and other locations offering visitor services. Possess full knowledge of all of Grapevine's accommodations, attractions, dining and shopping opportunities, festivals, museums, galleries, cultural arts center, special events and all partner assets. Interact with guests, educate, inform and delight visitors from around the world. Investigate visitor needs and interests then direct them to Grapevine destinations with customized itineraries and touring ideas. Encourage guests to stay overnight and/or return to Grapevine.

Essential Functions

• Possesses full knowledge of all Grapevine's accommodations, attractions, dining, transportation options and shopping opportunities, festivals, and special events.
• Provides attention to visitor needs, maintains current tourism product knowledge and clearly communicates to visitors; provides visitors with resources and materials to enhance the visitor experience.
• Distributes information in-person, on the telephone and computer; provides information to all guests in a caring, professional and knowledgeable manner; maintains the brochure inventory of local and area attractions; logs visitor request activity in CRM software.
• Communicates information clearly about Grapevine's tourism product, such as attractions, hotels, restaurants, wine tasting rooms, shopping, entertainment centers, historic sites, galleries and special events; records visitor counts, logs and reports to supervisor.
• Provides assistance with special projects such as data entry, on-line research, phone coverage and other duties as assigned.
• Monitors digital event signage content and Tower security camera screens.
• Assists with quality control and accuracy checks of CVB Website.
• Answers all guests' questions, concerns and assists with providing accurate information that goes beyond their expectations; assists with directions, maps and literature needs - both paper and digital.
• Screens visitors and baggage; logs, checks baggage, stores and maintains the baggage storage area.
• Maintains "guest ready" appearance of the Visitor Center, work space and immediate public area at all times.
• Sells Grapevine branded souvenirs and attraction tickets.
• Performs related duties as directed when such duties are a logical and appropriate assignment to the position.
• Regular and timely attendance are required for this position.
• Interacts professionally and respectfully with the public, coworkers and others in the course of daily work.
  
  

Required Skills

SKILLS, KNOWLEDGE AND ABILITIES

• Must have excellent customer service and hospitality skills.
• Must have good communication and interpersonal skills, tact, patience and courtesy.
• Must enjoy working with the public in hospitality atmosphere.
• Must have reliable transportation.
• Must be able to work for long hours and stand for extended periods of time (minimum of four hours at a time).
• Must be able to work a flexible schedule, irregular hours, including weekends, nights and holidays.
• Must be comfortable using assorted technology and computer software, i.e. Laptop or Desktop Computers, iPads, Microsoft Office Suite, Payment Processing Software and Scanning Equipment. On the job training will be provided, but may be limited, so the ideal candidate will need to be able to quickly adapt.
• Must have the ability to understand and follow oral and written directions.
• Must be able to work independently as well as cooperatively with others.
  
  

Education, Experience And Other Requirements

Requires one year of college or two years of experience in customer service and operations or an equivalent combination of education, training and/or experience which provides the required knowledge, skills, and abilities to successfully perform the essential functions of the job.

Must pass a Federal/National criminal background check and credit check. Must have a valid Texas driver's license with an acceptable driving record as defined by City policy.

Must pass a pre-employment drug screen.

WORKING CONDITIONS

While performing the essential functions of this position the employee is rarely exposed to disagreeable environmental factors.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the essential functions of this job the employee is regularly required to perform light to medium work that involves walking or standing, use the computer keyboard and mouse, use hands to finger, handle, or feel, reach with hands and arms, talk and hear, stand, walk, and stoop, or crouch. This position requires occasionally lifting and/or moving up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. This job requires the ability to work in an office environment where the noise level is usually moderate.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties and skills required. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the employer and the job requirements change.

Casual/Part-Time employees are scheduled to work less than 20 hours per week and are not eligible for City sponsored benefits. However, all legally mandated benefits will be extended to any part-time employee.

01

Do you meet one of the following requirements?

• One year of college and two years of experience in customer service and operations
• An equivalent combination of education and customer service experience that is equal to three years.
• None of the above
  
  

02

Do you have the ability to work a flexible schedule, irregular hours, including weekends, nights and holidays?

• Yes
• No
  

03

Do you have the ability to work for long hours and stand for extended periods of time (minimum of four hours at a time)?

• Yes
• No
  

Required Question

Employer City of Grapevine

Address P. O. Box 95104, 200 South Main Street

Grapevine, Texas, 76099

Phone [phone]

Website http://www.grapevinetexas.gov/index.aspx?nid=439

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Restaurants

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