Visitor Center Supervisor

State-of-Georgi; Columbus (GA); On-site; USD 44,000 - 47,000; Full time

Job summary

The Georgia Department of Economic Development’s Visitor Information Center in Columbus seeks a Visitor Center Supervisor to lead daily VIC operations and staff, ensuring outstanding customer service and a welcoming visitor experience.

You will collaborate with marketing teams to promote Georgia attractions, manage center displays, and contribute to content for online and print publications. The role requires flexibility, weekend work, and strong leadership in a tourism setting.

Qualifications

• High school diploma/GED and five (5) years in a lead worker, team leader, or supervisory role communicating information in a customer service setting; OR two (2) years of experience as an Information Specialist in a Georgia VIC or similar tourism organization
• Basic knowledge of the State of Georgia, including major attractions, destinations, history, and natural resources
• Strong customer service skills
• Proficiency with Microsoft Office (Word, Excel and PowerPoint)
• Strong oral, written and interpersonal communication skills
• Strong team building skills
• Strong leadership skills and ability to use judgement to make sound split second decisions
• Capable of learning, following, and creating protocols for day-to-day operations
• Capacity to work both independently AND in a team-oriented environment
• Willingness to work holidays, weekends, and be on call for staffing and/or building emergencies
• Ability to move boxes weighing up to 25 pounds and to stand for long periods while greeting visitors

Responsibilities

• Supervise day-to-day operations of the Columbus VIC located on I-185
• Oversee full-time and part-time staff and center activities
• Assist with content for the website, social media, and publications
• Collaborate with Partner Marketing and Marketing & Communications to sell and market Georgia destinations
• Manage displays and the overall look and feel of the Center
• Ensure Center goals are met
• Develop and implement special projects and promotions
• Coordinate with other VIC managers on group assignments and projects
• Handle administrative duties including budget management, traffic reporting, hiring, scheduling, and employee relations

Skills

Customer service

Leadership

Team supervision

Communication

Interpersonal communication

Education

Bachelor’s degree

High school diploma/GED

Tools

Microsoft Office

Job description

Job Title: Visitor Center Supervisor

Job Requisition ID: JR0000000149

Number of Openings: 0

Shift: Day (United States of America)

Compensation Details: $44,000 - $47,000

Job Description:

Georgia Visitor Information Center Manager, Columbus Salary: $44,000-47,000* commensurate with experience Tourism Location: Columbus, GA

The Georgia Department of Economic Development (GDEcD) is the state’s sales and marketing arm, the lead agency for attracting new business investment, encouraging the expansion of existing industry and small businesses, addressing macro-level workforce issues, locating new markets for Georgia products, attracting tourists to Georgia, and promoting the state as a destination for arts events and location for film, music and digital entertainment projects, as well as planning and mobilizing state resources for economic development. Explore Georgia, GDEcD’s Tourism Division, works to promote the state, and its communities and attractions, to help visitors discover all of Georgia’s unique vacation opportunities. Georgia’s state-run Visitor Information Centers (VICs) are the first points of contact with more than 13 million visitors each year. The Visitor Information Center Manager will report to the Visitor Services Manager and will be responsible for managing the day-to-day operations of the Columbus VIC (located on I-185), including supervising full-time and part-time staff and overseeing center activities. Primary responsibilities will include, but are not limited to:

• customer service
• team training
• supervision and leadership
• assisting with content for the website/social media/publications
• working closely with the Partner Marketing and Marketing & Communications teams to sell and market Georgia and its destinations
• managing displays and the overall look and feel of Center
• and ensuring that Center goals are met

Other responsibilities include:

• Assisting with the development and implementation of special projects and promotions
• Collaborating with other state-run VIC managers on group assignments and projects
• Administrative duties including budget management, traffic reporting, hiring, scheduling, employee relations, training and development, performance management, and discipline
• Working closely and cooperatively with other state and local agencies such as the Georgia Department of Transportation
• May attend meetings and give presentations on behalf of the GDEcD

Minimum Qualifications:

• High school diploma/GED and five (5) years in a lead worker, team leader, or supervisory role communicating information in a customer service setting; OR two (2) years of experience as an Information Specialist in a Georgia VIC or similar tourism organization
• Basic knowledge of the State of Georgia, including major attractions, destinations, history, and natural resources
• Strong customer service skills
• Proficiency with Microsoft Office (Word, Excel and PowerPoint)
• Strong oral, written and interpersonal communication skills
• Strong team building skills
• Strong leadership skills and ability to use judgement to make sound split second decisions
• Capable of learning, following, and creating protocols for day-to-day operations
• Capacity to work both independently AND in a team-oriented environment
• This role requires a willingness to be flexible and able to work holidays, and weekends, and to be on call for staffing and/or building emergencies
• The ability to move boxes weighing up to 25 pounds and to stand for potentially long periods of time while assisting and greeting visitors is also required

Preferred Qualifications:

• Bachelor’s degree and three (3) years of supervisory experience in hospitality, tourism, or other area with a strong customer service focus which included responsibility for administrative functions
• Experience learning, following, and creating protocols for day‑to‑day operations
• Georgia tourism industry experience with extensive knowledge of the State, including major attractions, destinations, history, and natural resources
• Knowledge of State of Georgia operating policies and procedures
• Experience giving formal presentations
• Experience working on collaborative projects
• Demonstrated creative thinking and problem‑solving skills

Travel Required? Some (meetings, familiarization tours). Nights, Weekends Required? Weekends required (rotating)

GDEcD is an Equal Opportunity Employer Minimum Qualifications:

GDEcD is an Equal Opportunity Employer Minimum Qualifications: Bachelor's degree from an accredited college or university AND Three years of lead/supervisory experience in a customer service setting communicating information OR Five years of lead/supervisory worker experience in a customer service setting communicating information OR Two years of experience required at the lower level Customer Svc Rep 3 (GST122) or position equivalent. Equal Employment Opportunity Employer The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services. Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.

Georgia State Government is a large enterprise, composed of various entities with a common goal to improve the lives of Georgia's 10 million citizens. With nearly 62,000 employees, we are one of the single largest employer in the state. Public service opportunities stretch across the state as employees live and work in all 159 counties. From traditional fields such as accounting, nursing, and engineering to unique fields like forestry and natural resources management, Georgia state government provides a world of opportunity.