Visitor Center Guest Services - Seasonal Worker 2025

Aurora Il; Aurora (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals for the Seasonal Guest Services role at a vibrant Visitor Center. This position offers a unique opportunity to engage with guests, ensuring a welcoming atmosphere while managing various operational tasks. From assisting with reservations to providing exceptional customer service, this role is perfect for those who thrive in dynamic environments. The position runs from March to November, making it ideal for those looking to gain valuable experience in a government administration setting. If you are dependable, possess strong communication skills, and enjoy working with the public, this opportunity is perfect for you.

Benefits

Potential for promotional opportunities

Flexible work schedule

Qualifications

• Must be at least 16 years old and demonstrate excellent communication skills.
• Ability to work independently and in a fast-paced environment.

Responsibilities

• Open and close Visitor Center operations and assist patrons with reservations.
• Provide superior customer service and monitor patron safety.

Skills

Customer Service

Communication Skills

Independence

Problem Solving

Education

Minimum 16 years of age

Job description

Visitor Center Guest Services - Seasonal Worker 2025

Join to apply for the Visitor Center Guest Services - Seasonal Worker 2025 role at City of Aurora, IL

The City of Aurora is accepting applications for seasonal job positions for the Phillips Park Visitor Center. Positions are available from approximately March through November.

The Seasonal Guest Services worker will function in any of the qualifying categories: the Visitor Center, Administration Building, and the Tram. This position reports to the Office Manager.

Essential Duties & Responsibilities include but are not limited to:

• Opening and closing shifts for Visitor Center operations.
• Book and collect payment for pavilion rentals.
• Daily housekeeping.
• Assisting patrons with reservations & ticketing for the tram.
• Provides superior customer service and assistance to guests both in person and over the phone.
• Conduct oneself in a professional manner and always maintains a professional image.
• Monitor safety of patrons.
• Dependable and have a strong work ethic.
• Other duties as assigned.

Requirements:

• Minimum 16 years of age.
• Position is subject to modified/flexible work schedule during high volume work periods, including weekends and evenings.
• Demonstrate excellent communication skills.
• Ability to address complaints and resolve concerns, as needed.
• Ability to work independently without constant supervision.
• Ability to work in a fast-paced environment.

Must be able to pass a physical, drug screen, and background investigation.

The hourly wage is $16.95 - $20.24/hour, depending on qualifications.

Seasonal employees may receive preference in consideration for potential promotional opportunities within the City.

Applications should be submitted online.

• Applicants may be contacted regarding their interest in seasonal positions in other Divisions in the City.
• Applicants will only be contacted if selected to move forward in the hiring process.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Administrative

Industries

Government Administration