Visitor Ambassador, 24 Hour, Days

HAHHH; Worcester (MA); Hybrid; USD 41,000 - 56,000; Full time

Benefits offered by this job

Signing bonus

Job summary

UMass Memorial Health is seeking a Visitor Screening Ambassador to greet patients and visitors at the hospital, providing accurate information and assisting with patient status inquiries and directions.

The role requires a High School diploma, strong customer service skills, and proficiency with phone/computer tools. You will support visitor management and coordinate basic transportation as needed.

Qualifications

• High School graduate or equivalent.
• Strong customer service (1 year +) and communication skills.
• Phone and computer skills.
• Ability to multitask and prioritize.
• Familiarity with basic medical terminology.

Responsibilities

• Acts as the customer service informational resource for patients, families and visitors as they enter the hospital.
• Provides patients, visitors and callers with basic patient status information and visiting times/procedures.
• Produces and provides standardized directions to hospital facilities.
• Ensures patient confidentiality procedures are followed.
• Assists with visitor management including screening, data entry, tracking location and temperature checks.

Skills

Customer service

Communication

Multitasking

Phone skills

Medical terminology

Education

High school diploma or equivalent

Tools

Computer skills

Job description

Exemption Status: Non-Exempt. Hiring Range: $19.74 - $26.96. Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations. Schedule Details: Monday through Friday, Weekends (Saturday and Sunday). Scheduled Hours: 7a-3:30p. Shift: 4 - Mixed Shift, 8 Hours (United States of America). Hours: 24. Cost Center: 10020 - 5182. Visitor Screening Ambassadors Union: SHARE (State Healthcare and Research Employees). This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Act as the customer service informational resource for patients, families and visitors as they enter the hospital. Works collaboratively with other departments to ensure patient/customer satisfaction.

Major Responsibilities:

• Ensures that patients and visitors are greeted in a prompt and courteous manner and provided with accurate information regarding services, fostering a positive image of UMass Memorial Medical Center.
• Provides patients, visitors and callers with basic patient status information as well as patient visiting times and procedures.
• Produces and provides standardized directions to UMMMC facilities.
• Ensures that procedures for patient security and confidentiality are followed.
• Assists with the visitor management program which will include screening, documenting data into the computer, tracking visitor location and possible temperature checks.
• Utilizes computers to access daily schedule of patients and sites of service and provides patients with appointment schedules and appointment information as necessary.
• References information on patient location, admissions and discharges, patient phone numbers and visitor instructions.
• Manages a high volume of telephone calls concerning patients, visitors, vendors and staff.
• Helps arrange taxi or other basic transportation.
• Monitors visitor activities in the lobby area and notifies Security of potential problems.
• Arranges for escorts for patients and visitors to assigned areas.
• Distributes PPE to employees, patients and visitors.

Position Qualifications:

• License/Certification/Education: Required: High School graduate or equivalent.
• Experience/Skills: Required: Strong customer service (1 year +) and communication skills.
• Phone and computer skills.
• Ability to multitask and prioritize.
• Familiarity with basic medical terminology.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail]. We will make every effort to respond to your request for disability assistance as soon as possible.

Who is a caregiver? It’s not just the person who delivers the care. It’s all the people who make it work … and make it better. Caregivers give everything that helps patients heal, from expertise to extra attention. They give clean, comfortable rooms. Fast, accurate answers. And an easier, less stressful experience. They give warm, reassuring smiles, and helping hands. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, our community and each other. And everyone, in their own unique way, plays an important part, every day.