Visitation Monitor II Part Time

Family Service Association of San Antonio, Inc.; San Antonio (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

Family Service Association of San Antonio, Inc. is looking for a Visitation Monitor II in San Antonio, Texas. This role involves ensuring clients have access to vital services and managing office functions during non-traditional hours. You will conduct intake interviews and supervise visits between parents and children, maintaining confidentiality and supporting families with diverse needs. Ideal candidates will have experience in social services and be fluent in English and Spanish.

Qualifications

• Minimum one year of experience in social service settings.
• Experience with face-to-face customer contact and conflict resolution.
• Ability to manage sensitive family dynamics.

Responsibilities

• Ensure clients access social determinants of health services.
• Manage office during non-traditional hours.
• Conduct intake interviews and schedule client visits.
• Supervise visitation monitors and document parent/child visits.
• Maintain confidentiality in accordance with agency standards.
• Participate in court hearings as a representative if necessary.

Skills

Experience in social service programs

Customer service and complaint resolution

Sensitivity to cultural differences

Fluency in English and Spanish

Education

High school diploma or GED

Pursuing Associate’s or Bachelor’s degree

State of Texas vehicle operator’s license

Job description

Visitation Monitor II

QUALIFICATIONS: To perform this job satisfactorily, an individual must be able to perform each essential performance requirement satisfactorily. The requirements listed below are representative of the training, experience, knowledge, and skills required for this job. Reasonable accommodation may be made to enable an individual with disabilities to perform the essential functions listed above.

Education, Training and Experience

• High school diploma or GED equivalent; actively pursuing an Associate’s or Bachelor’s degree desirable.
• At least one (1) year of experience (either paid or volunteer) in a social service program or human services setting working with target population.
• Experience in a position requiring face‑to‑face customer contact and resolving customer complaints in person required.
• Experience working with families and children with diverse problems required.
• Understands cultural differences and is sensitive to the implications of culture for service delivery.
• Fluent in English and Spanish (read, write, and speak) desirable.
• Staff will be required to submit proof of their vaccination status or may request to be exempt from vaccination due to a religious and/or medical accommodation.
• Certificate or license, as applicable, by the appropriate State agency as a qualified practitioner.
• State of Texas vehicle operator’s license and proof of liability insurance.

Job Functions

• Ensures that clients have access, as needed, to all five pillars of the social determinants of health with a trauma informed lens through Agency services and/or community partners.
• Manage the office in the absence of the Service Coordinator or Manager during non‑traditional business hours, such as evenings, weekends, and holiday periods, as assigned.
• Conduct intake interviews with custodial and non‑custodial parents, schedule client visits and exchanges with corresponding staff coverage, and provide leadership to close cases as needed, if applicable.
• Schedule and supervise Visitation Monitors and Parenting Education volunteers, interns and students, and provide an accounting for collected payments and corresponding receipts, if applicable.
• Facilitate and record objective documentation of supervised parent/child visits and safe exchanges by assisting with child supervision; and ensure that sign‑in/sign‑out by custodial and non‑custodial parents is completed as per agency policy.
• Conduct and document observation and post‑visit interviews with children as required for supervised safe exchanges, if applicable.
• Intervene when parents engage in negative, destructive, or abusive behavior during supervised visits and terminate visits if the behavior persists after consultation with immediate supervisor.
• Document all case activity and record all relevant incidents in the case file in a timely manner.
• Maintain client confidentiality in accordance with agency Professional Practices and accreditation standards.
• Take part in or testify, as a technical or professional representative, in court hearings in order to provide information on which the judge bases decisions such as custody, competence, out‑of‑home placement, and institutionalization can be made, if applicable.
• Attend agency, departmental, program, team, and other staff meetings/training as required.
• Maintain good relationships with stakeholders (including current and potential clients, community and co‑workers), focusing on providing excellent and culturally sensitive customer service and presenting a positive image of the agency in all community and stakeholder interactions.
• Maintain a working environment which encourages mutual respect, promotes respectful and congenial relationships between employees and is free from all forms of harassment.
• Perform other duties as assigned, including presentations to community groups and organizations, in accordance with the agency’s “team” philosophy.

Preferred Qualifications

• Understands cultural differences and is sensitive to the implications of culture for service delivery.

Equal Opportunity Employer

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)