Visitation Monitor 2/4 Tues, Thurs, Sat, Sun

The Family Place; Dallas (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Professional development opportunities

Retirement options through 403b

Life insurance options

Employee assistance program

Job summary

The Family Place in Dallas, TX is seeking a Visitation Monitor to supervise parent-child visits, ensure safety, and uphold court and center guidelines in a neutral setting.

You will observe interactions, document visit dynamics, perform child orientations, and support case management while navigating trauma-informed practice and domestic violence service needs.

Flexibility to work weeknights and weekends is required as we support families across diverse backgrounds.

Qualifications

• Master’s degree plus experience with perpetrators and victims of domestic violence and Duluth Model training.
• Alternative: Bachelor’s degree with relevant training/experience.
• Experience in domestic violence services or child welfare with knowledge of family dynamics and safety.
• Bilingual English/Spanish may be required depending on needs.

Responsibilities

• Provide professional supervision and observe parent-child interactions during visits.
• Maintain a safe, neutral environment and ensure safety protocols are followed.
• Prepare and document objective notes for court or case review.
• Complete administrative tasks and support case management activities.
• Collaborate with case managers, legal partners, and child welfare professionals.

Skills

Observational skills

Calm under pressure

Trauma-informed practice

MS Word/Outlook

Communication skills

Team collaboration

Flexible hours

Cultural competence

Education

Master’s Degree in Psychology, Social Work, Education, Criminal Justice, or similar plus 6 months domestic violence experience

Bachelor’s Degree with equivalent training/experience

3–5 years in domestic violence services or child welfare

Tools

MS Word

Outlook

Intranet system

Job description

OUR MISSION

The Family Place empowers survivors of family violence by providing safe housing, counseling, and skills that create independence while building community engagement and advocating for social change to stop family violence.

Position Summary

In this position as Visitation Monitor, you will provide professional supervision of parent-child visitation and exchanges, creating safe, neutral environments where families can maintain important relationships while protecting child safety and well-being.

You’ll observe and document interactions between parents and children with objectivity and attention to detail, ensuring adherence to court orders and center guidelines while maintaining a calm, supportive presence during emotionally charged situations. Conduct child orientations to prepare young people for visits, complete thorough observation notes that may be used in legal proceedings, provide general case management support, and ensure all parties follow established safety protocols. Working with families impacted by domestic violence, custody disputes, and child welfare involvement, you’ll balance compassion with professional boundaries, de-escalate conflicts when they arise, and create structured visits that prioritize children's emotional and physical safety.

If you have strong observational skills, can remain calm under pressure, understand trauma-informed practice, and want to support families navigating difficult circumstances while keeping children safe, this is your opportunity to play a vital role in child welfare and family safety.

Key Responsibilities

Visitation Supervision & Safety

• Provide professional supervision and observe interactions between parents and children during scheduled visits.
• Maintain a safe, neutral environment for all clients during visitation and exchanges.
• Ensure adherence to center guidelines, court orders, and safety protocols.
• Conduct child orientations to prepare children for visitation experiences.
• De-escalate conflicts and intervene when necessary to maintain safety and appropriate boundaries.

Documentation & Reporting

• Provide necessary objective documentation of parent-child interactions and visit details.
• Complete thorough observation notes that accurately capture visit dynamics for legal and case management purposes.
• Write contact notes and maintain accurate client records.
• Prepare reports and documentation that may be used in court proceedings or case reviews.

Case Management & Administrative Support

• Provide general case management tasks to support client families.
• Complete administrative tasks including timesheets, checking phone messages, and returning calls.
• Distribute and assist clients with required paperwork.
• Maintain organized client files and documentation systems.

Professional Development & Collaboration

• Attend monthly staffing meetings and trainings.
• Review electronic correspondence and stay current on program updates.
• Collaborate with case managers, legal partners, and child welfare professionals.

Other Duties

Performs other job-related duties as assigned.

Qualifications

• Master’s Degree in Psychology, Social Work, Education, Criminal Justice, or similar, and six months of experience working with perpetrators and victims of domestic violence and training in the Duluth Model Facilitation
• OR a Bachelor’s Degree and any equivalent combination of training and experience, which provides the required knowledge, skills, and abilities.
• OR a minimum of 3-5 years of professional experience in domestic violence services, child welfare, family services, or related nonprofit settings (including case management, victim advocacy, or direct services) with demonstrated knowledge of family dynamics and child safety protocols.
• Bilingual skills (English/Spanish) may be required based on the position’s needs.

Licenses And Certifications

Valid Texas Driver’s License and a clear driving record.

Knowledge, Skills, And Abilities

• Knowledge and experience working with victims and/or perpetrators of domestic violence.
• Knowledge and experience in facilitating psycho-educational group work, as well as experience with the Duluth Model, are preferred.
• Knowledge and intermediate skills working with MS Word, Outlook, and an Intranet system.
• Ability to make observations and recognize when interactions, situations, or group dynamics change and work to resolve any conflict or disruptive behaviors.
• Ability to research and incorporate new techniques, activities, and discussion points into group sessions.
• Ability to consistently work flexible hours, which include weeknights and weekends.
• Ability to work effectively with clients from diverse racial, ethnic, and socioeconomic backgrounds.
• Ability to handle rapid questioning, potentially challenging behavior, and difficult discussions regarding power and control/gender stereotypes.
• Proficient in oral and written communication skills.
• Ability to meet deadlines.
• Ability to pass the grant and agency requirements of a criminal background check for the position.
• Access to and/or the ability to drive a vehicle to the courthouse or for other appointments or presentations.

Mental And Physical Duties

Limited physical effort is required associated with lifting and carrying objects (less than 25 lbs). Ability to travel to various locations for client needs.

Working Conditions

Work may be performed, but is not limited to an office environment. Duties are usually performed seated with occasional periods of standing or walking.

Essential Personnel Designation: Essential

Essential employees are required to report for all scheduled hours regardless of inclement weather, holidays, or facility closures unless explicitly notified otherwise by leadership. This includes all employees assigned to shelter locations or designated as residential staff. Essential employees who work when other operations are closed due to inclement weather will receive time-and-a-half pay. Refer to The Family Place Inclement Weather Policy for complete details.

More About US

At The Family Place, we embrace and live our values: TEAM

• Together: We believe that collaboration is key to our success. Foster a supportive environment, build trust, act with integrity, and expect transparent communication.
• Excellence: We are known for our compassion and commitment to excellence, acting with urgency, and advocating for our clients and community.
• Accountable: Responsible for our actions and decisions. We accept responsibility rather than blame others. Builds relationships to drive results.
• Mission- focused: Clients come first. Service is our passion, experienced with empathy and compassion.

What We Offer

• Competitive salary
• Health, dental, and vision insurance
• Short-Term and Long-Term Disability
• Multiple Life, AD&D, and Hospitalization in life insurance options
• Retirement options through: 403b, agency matching, and HSA accounts
• Generous paid time off and holidays
• Professional development opportunities
• Benefits referenced above for Full-Time employees

This job description is not intended to be all-inclusive. The Family Place reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment. Employment at will.