Visitation, Intake Specialist

Family-Nurturing-Cente; Cincinnati (OH); On-site; USD 40,000 - 52,000; Full time

Job summary

Family Nurturing Center in Cincinnati seeks an Intake Specialist to oversee client referrals, enrollments, and coordination with foster care networks to ensure high-quality services.

The role requires a Bachelor’s in social services, 2 years’ experience with children and families, strong communication, confidentiality, and proficiency with Microsoft Word and Excel; you will support scheduling, grant compliance, and collaboration across teams.

Qualifications

• Bachelor’s degree in social services or related field.
• 2 years’ experience with children and families.
• Strong oral and written communication; confidentiality.

Responsibilities

• Serve as liaison to foster care network agencies and foster parents.
• Coordinate and conduct group and individual intakes with referred clients.
• Respond to referrals and notify all parties of the intake process.
• Maintain a daily schedule for staff access and program targets.
• Ensure grant and funding requirements are met and attend meetings.

Skills

Rapport building

Verbal de-escalation

Written communication

Trauma-informed care

Education

Bachelor's degree in Social Service or related field

Tools

Microsoft Word

Microsoft Excel

Microsoft Office

Job description

Position Summary: The Intake Specialist oversees and implements client referral process, enrollment and works in cooperation to ensure that high quality services are provided to children and families in accordance with the proposal, contract and funder requirements.

Key Areas of Responsibility

• Serve as the primary liaison to foster care network agencies and foster parents.
• Problem solve with participants and stakeholders to ensure consistency in attendance at visits.
• Coordinate and conduct group and individual intakes with referred clients.
• Respond to referrals upon receipt, notifying all parties of the intake process.
• Schedule visits based on capacity, referrals and program targets.
• Ensure communication with all parties regarding changes, cancellations, terminations, closings or makeup visits.
• Maintain a current schedule on a daily basis for staff to access in a timely manner.
• Ensure grant and funding requirements are met.
• Attend staff meetings and team meetings; attend all-agency meetings and events.
• Responsible for follow up on consistent attendance issues and concerns.
• Other duties as assigned.

Job Requirements

Bachelor’s Degree in Social Service Field or related field preferred. Two years experience working with children and families. Equivalent experience and education considered. Understanding of the child welfare system, best practice child abuse prevention, and intervention techniques. Above average communication skills are required, both orally and in writing. Competency in Microsoft Office, including Word and Excel are a must.

Ability to handle sensitive information, maintain high level of confidentiality and to foster community partnerships. All positions at Family Nurturing Center require a shared vision and philosophy that promotes and enhances the agency mission, the ability to handle sensitive information and maintain high level of confidentiality, and demonstrated cultural competence and the ability to work effectively with diverse groups of people in a trauma informed manner.

Recommended Qualifications

• Knowledge of child development and ability to implement nurturing approaches to parenting, and verbal de-escalation techniques.
• Demonstrated ability to build rapport and engage clients.
• Ability to work under deadlines and multiple task pressures.

Relationships

• The Intake Specialist must maintain positive working relationships with children and families served, agency staff and volunteers, facility representatives and vendors, court and law enforcement personnel, referring agencies, foster parents, foster care network agencies, funders and representatives of community resources.

Confidential Information

Client records, HCJFS information and any confidential agency information.

Supervises

Visitation Assistants

Education

Bachelor's (Required)