Visitation Aide

Family-Connections,-Inc.-; South Orange (NJ); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Long-term disability

Retirement plans (401k) with employer‑

Paid holidays

Professional development assistance

Job summary

Family Connections seeks a Visitation Aide in New Jersey to support supervised visitation services and transportation for families. You will uphold safety standards, document visits in the EHR, and coordinate with the Regional Coordinator and staff.

The role requires a high school diploma or equivalent, with a preference for associate’s degree and experience with trauma‑affected families. A valid NJ driver’s license and safe driving record are essential.

Qualifications

• Candidates must possess a high school diploma or equivalent. Minimum one year experience working with children and families, particularly families involved with the child welfare system and/or affected by trauma OR Thirty (30) semester hour credits from an accredited college, which must include twelve (12) semester hour credits in the behavioral sciences, may be substituted for the experience listed above.
• Associate’s degree preferred.
• Valid New Jersey driver’s license, safe driving record, and vehicle availability are required.

Responsibilities

• Maintain a safe transportation environment and ensure safety measures such as seat belts and car seats.
• Create a trauma‑informed, culturally sensitive parent–child contact environment.
• Communicate with families and program staff; document daily notes in the EHR.
• Assist with transportation schedules and site activities; report issues to management.

Skills

Communication skills

EHR knowledge

Vehicle operation

Cultural competence

Education

High school diploma or equivalent

One year experience with children and families

Associate’s degree preferred

30 semester hours in behavioral sciences (substitution)

Tools

Outlook

Word

Excel

Job description

Position Title: Visitation Aide

Reports to: Regional Coordinator

Broad Function: Responsible transportation and visitation support of Supervised Visitation Services

I: CORE VALUES

1. Demonstrates awareness of biases, internalized racial superiority and oppression. Leads with a racial equity lens and actively uses the racial equity tool in meaningful ways,


2. Contributes to valuable and positive cultural humility transformation in individuals, organizations, and social systems to actively progress across the antiracist multicultural institution continuum.


3. Demonstrates cultural humility through an awareness of and sensitivity towards Agency’s clients’ and coworkers’ cultural and socioeconomic characteristics.


4. Committed to the value of a nurturing family as the ideal environment for a child and believes in the capacity of people to grow and change.


5. Works from a strength-based perspective.


6. Recognizes that consumers come first and responds to consumers appropriately.


7. Knows and adheres to all FC Policies and Procedures.


8. Participates in a QI subcommittee and keeps abreast of and adheres to QI policies and procedures.

II: PROFESSIONALISM

1. Values and participates in the Team as a proactive member.


2. Respects others’ professional opinions and tolerates a range of feelings.


3. Able to give and receive constructive criticism.


4. Willing to take on extra work as needed (i.e. when there is a vacancy).

III: SUPERVISION

1. Attends supervision consistently and comes prepared.


2. Able to receive feedback and learn from it.


3. Has insight about self (i.e., strengths and weaknesses) and utilizes that knowledge towards growth and change.

IV: TRANSPORTATION

1. Maintain a professional and safe environment in vehicles. Ensure the safety of children and adults by providing appropriate safety measures such as seat belts, car seats, and child safety locks.
   
   
   
   1. Ensures the environment for parent-child contact is safe, non-traumatizing, and promotes healthy attachment.
   
   
   2. Initiates and maintains ongoing communication with families that is culturally sensitive, utilizing family’s preferred language considering a family’s faith and culture.
   
   
   3. Initiates and maintains ongoing communication with DCP&P, other providers, and supports.
   
   
   4. Creates an environment that empowers family members, including parents, children, and caregivers to communicate their goals and needs.
   
   
   5. Utilizes various interviewing and/or communication techniques in a culturally competent manner.
   
   
   6. Recognizes non-verbal communication and maintains good eye contact and posture.
   
   
   7. Advocates for parents/families as necessary and supports them in advocating for themselves.
   
   
   8. Operates from a trauma-informed perspective.
   
   
   
   


2. 2. Responsible for keeping the Transportation Signature Log and notifying supervisor, in a timely fashion, of any problems during pick‑up or drop‑offs of consumers.


3. 3. Responsible for vehicle maintenance and documentation of such maintenance, including regular service appointments and regular, scheduled cleaning. Inform manager or identified liaison of any problems with the vehicle in a timely manner.


4. 4. Responsible for maintaining Mileage logs and for keeping records of any receipts.


5. 5. Responsible for documenting all transportation within EHR.

V: ADDITIONAL RESPONSIBILITIES

1. Greet program participants and cover front desk responsibilities as needed.


2. Assist with maintenance of the visitation site and ensuring a clean, safe, location.
   
   
   
   1. Collaborate with Regional Coordinator and notify them of any site‑needs.
   
   
   2. Report any on‑site issues to management as needed.
   
   
   
   


3. Provide supervised visitation services as needed by the program.


4. Responsible for childcare as needed when not transporting children and adults to and from Program.


5. Prepare and/or collaborate with team regarding daily transportation schedule for pick‑up and drop‑off of clients for program services. As indicated, confirm transportation schedule with necessary adults at designated pick‑up/drop‑off. Communicate and coordinate daily schedule, including any changes, to all program staff.


6. Assist with administrative needs such as transporting program supplies, inter‑office mail, etc.


7. Recognize client/family signs indicating potential emergency or safety risk, and report to supervisors.


8. Perform other duties as assigned.

SPECIFICATIONS

Education & Experience: Candidates must possess a high school diploma or equivalent. Minimum one year experience working with children and families, particularly families involved with the child welfare system and/or affected by trauma OR Thirty (30) semester hour credits from an accredited college, which must include twelve (12) semester hour credits in the behavioral sciences, may be substituted for the experience listed above. Associate’s degree preferred.

Valid New Jersey driver’s license, safe driving record, and vehicle availability are required.

Knowledge

Knowledge of the child welfare system, community resources, social services, and mental health systems. Knowledge of trauma and its effect on children and families. Understands professional ethics and issues of confidentiality. Knowledge and comfortability with computer applications such as Outlook, Word, and Excel. Knowledge of county’s local and highway roads.

Skills and Abilities

Effective oral and written communication skills. Ability to utilize an electronic health record and document daily notes. Safely operate a motor vehicle abiding by all applicable traffic laws. Ensure the safety of all passengers through appropriate safety measures including use of seat belts, car and booster seats and/or child safety locks. Comfortability working with families from diverse backgrounds.

Professional Characteristics

Open, warm, empathic, attentive listener, self‑aware, ethical, creative, organized, flexible, open to constructive feedback, patient, responsible, able to work independently, mature, self‑motivated, dedicated, enthusiastic, willing to take on additional tasks and responsibilities, interested in seeking additional training and skills. Experience/willingness to work with culturally diverse populations.

Work Environment/Physical Demands

The individual must possess the ability to perform work that requires frequent standing, bending, reaching, squatting, kneeling, moving, and lifting of up to or in excess of 50 pounds. A flexible working schedule with 5 days per week with evening availability and potential weekend availability.

Hourly Rate: $24.73

Vacation & Benefits

• Vacation: As a full‑time employee working generally 35 hours per week, you will be eligible to participate in the Family Connections group benefit plans. Benefits include medical, dental, life insurance, long term disability, retirement plans, and additional supplementary benefits. Yes, you can elect to not enroll into these benefits. You will also be eligible to accrue vacation, personal, and sick days in addition to 12 paid holidays, and summer wellness Fridays.


• Benefits also include professional development assistance, referral program, internal/external trainings, Capella University partnership, 403b retirement plan with employer matching (3% max) (you can enroll in your 403b without a waiting period) , employer‑paid life insurance, employer paid Long‑term Disability (LTD) insurance, employer paid Accidental Death & Dismemberment (AD&D) insurance, etc.

Family Connections is an Equal Employment Opportunity Employer committed to excellence. Employment offers are made on the basis of qualifications and without regard to race, sex, religion, national or ethnic origin, disability, age veteran status, or sexual orientation or other protected classes under the State and Federal law.

Family Connections participates in E-Verify and will provide the federal government with information from each new employee’s Form I-9 to confirm authorization to work in the United States.

Candidates must be authorized to work in the United States and eligible for full‑time employment on a W‑2 basis. This role must be performed in a manner that is fully compliant with all applicable federal, state, and local employment laws, including those of the State of New Jersey. C2C, 1099, or other non‑W‑2 arrangements are not eligible for consideration.

Family Connections is an Equal Employment Opportunity Employer committed to excellence. Employment offers are made on the basis of qualifications and without regard to race, sex, religion, national or ethnic origin, disability, age veteran status, or sexual orientation or other protected classes under the State and Federal law.

Family Connections participates in E-Verify and will provide the federal government with information from each new employee’s Form I‑9 to confirm authorization to work in the United States.

Candidates must be authorized to work in the United States and eligible for full‑time employment on a W‑2 basis. This role must be performed in a manner that is fully compliant with all applicable federal, state, and local employment laws, including those of the State of New Jersey. C2C, 1099, or other non‑W‑2 arrangements are not eligible for consideration.