Visit and Event Coordinator (Title & level commensurate with experience)

Bushnell-University-; Eugene (OR); On-site; USD 42,000 - 64,000; Full time

Job summary

Bushnell University is seeking a Visit and Event Coordinator to lead campus visit and event programming, including individual and group visits and Preview Days. The role oversees a student tour guide team and collaborates across departments to deliver a welcoming, student-centered experience.

The ideal candidate is highly organized, relationship-oriented, and committed to providing meaningful campus experiences for prospective students and families.

Qualifications

• Bachelor’s degree or equivalent in a related field or experience.
• Experience coordinating campus visits and events.
• Strong organizational skills and ability to manage multiple projects.
• Excellent written, verbal, and interpersonal communication.
• Ability to collaborate with multiple departments across campus.
• Attention to detail and customer service focus.

Responsibilities

• Recruit, hire, train, supervise, and develop student tour guides.
• Coordinate tour guide schedules and coverage for visits and events.
• Provide coaching to improve communication, leadership, and hospitality skills.
• Set expectations for tour quality, service, and representation of the university.
• Equip guides with current information about programs and student life.
• Lead planning and execution of Preview Days and recruitment events.
• Schedule visits, meetings, and special visit activities.
• Communicate with prospective students and families to personalize experiences.
• Manage visit registration, confirmations, itineraries, and day-of logistics.
• Gather visitor feedback and identify improvement opportunities.

Skills

Event coordination

Campus programming

Hospitality

Admissions

Communication

Collaboration

Education

Bachelor's degree or equivalent

Master's degree preferred

Tools

CRM systems

Event registration platforms

Microsoft Office

Scheduling tools

Job description

Position:Visit and Event Coordinator (Title & level commensurate with experience)

Position Title: Visit and Event Coordinator

Department: Admissions

Supervisor:Dean of Admissions

Job Summary:

The Visit and Event Coordinator plays a vital role in shaping the prospective student experience at Bushnell University by creating welcoming, engaging, and meaningful opportunities for students and their families to explore the campus community. This position oversees the university’s campus visit and event programming, including individual campus visits, group visits, and Preview Days, while leading and supervising the student tour guide team.

Working collaboratively with departments across campus, the Visit and Event Coordinator ensures that every visit and event reflects Bushnell University’s mission, values, and commitment to student-centered education. The coordinator manages the planning, logistics, communication, and execution of visit experiences and recruitment events while equipping student tour guides to serve as knowledgeable, enthusiastic ambassadors for the university.

The ideal candidate is highly organized, relationship-oriented, detail-driven, and passionate about helping prospective students discover their place at Bushnell University.

This position reports to the Dean of Admissions and provides support to the Vice President for Enrollment.

Position Duties and Responsibilities

• Recruit, hire, train, supervise, and develop student tour guides who serve as ambassadors for Bushnell University.
• Coordinate student tour guide schedules, assignments, and coverage for campus visits, group visits, Preview Days, and special events.
• Provide ongoing coaching, feedback, and professional development to strengthen student guides’ communication, leadership, hospitality, and presentation skills.
• Establish clear expectations and standards for tour quality, professionalism, customer service, and representation of the university.
• Equip student guides with accurate, up-to-date information about academic programs, student life, campus resources, and the Bushnell student experience.
• Foster a positive, collaborative, and accountable student team culture.
• Monitor student staff performance, attendance, and engagement, addressing concerns and recognizing outstanding contributions.
• Coordinate and manage individual prospective student and family visits from initial inquiry through post-visit follow-up.
• Schedule campus tours, meetings with faculty and staff, admissions appointments, and other personalized visit activities.
• Communicate with prospective students, families, counselors, and campus partners to understand visitor interests and create personalized experiences.
• Manage visit registration, confirmation communications, scheduling details, itineraries, and day-of logistics.
• Ensure visitors receive a warm, organized, and welcoming experience that reflects Bushnell’s distinctive campus community.
• Gather visitor feedback and identify opportunities to improve the quality and effectiveness of campus visits and events.
• Lead the planning, coordination, and execution of Preview Days and other prospective student recruitment events for undergraduate, online and graduate students as applicable.
• Plan and coordinate campus visits for high schools, community colleges, churches, community organizations, and other student groups.
• Build and maintain strong working relationships with academic departments, faculty, student services, athletics, student life, and administrative offices.
• Provide support for the VP for Enrollment with divisional meetings, retreats, lunches, and other activities to support the division of enrollment.

Experience and Qualification Requirements

• Bachelor’s degree or equivalent combination of education and relevant experience (master’s degree preferred).
• Experience in event coordination, campus programming, hospitality, student services, admissions, or a related field.
• Demonstrated organizational skills and the ability to manage multiple projects, schedules, and deadlines simultaneously.
• Strong written, verbal, interpersonal, and customer service skills.
• Demonstrated ability to collaborate effectively with individuals and teams across an organization.
• Strong attention to detail, problem‑solving skills, and sound judgment.
• Proficiency with standard office technology, scheduling tools, and digital communication platforms.
• Commitment to creating welcoming, inclusive, and student-centered experiences.

Preferred Qualifications

• Experience working in higher education, college admissions, enrollment management, or student recruitment.
• Experience planning campus visit programs, Preview Days, orientation programs, or large-scale events.
• Experience supervising student employees, student ambassadors, or peer leaders.
• Familiarity with customer relationship management (CRM) systems, event registration platforms, and student information systems.
• Experience evaluating event outcomes and using feedback or data to improve programs.

Working Conditions/Special Requirements

• Bushnell employees must have a maturing Christian faith and live in compliance with the duties and expectations as detailed in the Employee Handbook.
• The position requires a strong commitment to multiculturalism and diversity.
• The position requires working in a non-smoking, drug free environment.
• The employee must adhere to FERPA guidelines and student confidentiality at all times.
• All employees of Bushnell are "mandatory reporters" under Oregon law. See http://www.oregon.gov/dhs/abuse/pages/mandatory_report.aspx for specific information.
• The employee must have knowledge of strong office management techniques; operations, procedures, specific rules and precedents of the office; research methods and report writing techniques; record-keeping techniques; operation of office machines including computer equipment and specified software; principles of training and providing work direction.
• The position requires a strong ability to communicate effectively and succinctly, both verbally and in writing, utilizing tact, patience and courtesy.
• Listening skills and the ability to speak and write clearly are essential to this position. Must possess exceptional interpersonal and communication skills.
• The employee must have high personal motivation, with great attention to detail and accuracy.
• This person must project a positive, vibrant and professional attitude in assisting people.
• This person must have high ethics of honesty and confidentiality, with a genuine and gracious presence pertaining to the students, faculty, staff and business of the department and the University.
• This position may require lifting up to 25 lbs, as well as bending, stooping, kneeling.
• This position description is subject to change at any time.
• Position requires occasional nights and weekends in support of Advancement and University-wide events (compensatory time offered).

Bushnell employees are expected to abide by the Theological Context for Bushnell Community Life . Please read this document (see link below) before continuing.

*Please include all requested materials. Incomplete application packets may result in disqualification.

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