Vision Center Lead: Growth, Service & Team Development

Walmart; Rancho Cucamonga (CA); On-site; USD 52,000 - 78,000; Full time

Job summary

Walmart is seeking an experienced Optical Department Supervisor in Rancho Cucamonga, CA to lead sales growth, merchandising, and inventory oversight while upholding service standards and regulatory compliance. You will supervise the optical team, ensure precise eyewear measurements, and coordinate with optometrists and labs to support patient needs.

The role emphasizes staff development, performance management, and efficient appointment workflows, with emphasis on HIPAA safety and patient

Qualifications

• Option 1: Completion of 2 or more years of college.
• Option 2: 1 year’s retail experience and 1 year’s supervisory experience.
• Option 3: 2 years’ general work experience, including 1 year’s optical experience and high school diploma, GED, or equivalent.
• Meets eligibility requirements to work in the Vision Center, including minimum age of 18, certification, registration, licensure, and other qualifications required by company policy and applicable regulations.
• Active licensure/registration.
• Active ABO.

Responsibilities

• Leads department sales growth through merchandising, pricing accuracy, inventory oversight, and seasonal execution.
• Forecasts sales trends and aligns product assortments with member needs and local patterns.
• Monitors competitive pricing and adjusts strategies to achieve financial targets.
• Sets and upholds high service standards to resolve member inquiries and concerns.
• Oversees precise eyewear measurements, fittings, and contact lens education under supervision.
• Leads, coaches, and develops the optical team through hiring, training, performance management, and recognition.
• Supports OD services by overseeing appointment scheduling, pre-testing, and payment collection where permitted.
• Ensures HIPAA compliance and accurate documentation; maintains safety protocols.
• Oversees communication with labs, suppliers, and optometrists regarding job status and updates.

Skills

Retail experience

Supervisory experience

Customer service

Communication

Education

2+ years college

High school diploma/GED

Tools

Insurance processing software

Electronic health records

Job description

Walmart is seeking an experienced Optical Department Supervisor in Rancho Cucamonga, CA to lead sales growth, merchandising, and inventory oversight while upholding service standards and regulatory compliance. You will supervise the optical team, ensure precise eyewear measurements, and coordinate with optometrists and labs to support patient needs.

The role emphasizes staff development, performance management, and efficient appointment workflows, with emphasis on HIPAA safety and patient