Vision Care Optician — Patient-First Eyewear Specialist

Medical Eyeglass Center; Chico (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Medical Eyeglass Center (MEC) is seeking an Optical Associate/Optician to join our Chico office. This role focuses on delivering an outstanding eyewear experience from selection to fitting, while coordinating orders and customer care within the clinic setting.

You will process prescriptions, manage patient records, and support lab orders and insurance claims. Strong communication and organization are essential to excel in this fast-paced optical dispensary.

Qualifications

• Friendly, professional, and patient-focused personality.
• Ability to read spectacle prescriptions (and contact lenses where applicable).
• Skilled in eyewear fitting, adjustments, and repairs or willing to learn.
• Strong customer service and sales skills, including handling objections.
• Clear and professional verbal and written communication.
• Proficiency with MS Excel, email, and insurance portals (preferred).
• Strong organization and time management skills.
• Team-oriented with the ability to build effective relationships.
• Attention to detail and problem-solving mindset.
• Receptive to feedback and committed to continuous learning.

Responsibilities

• Provide patients with an outstanding eyewear experience, from selection to fitting and adjustments.
• Accurately process and complete orders through MEC’s point-of-sale systems.
• Maintain detailed records of prescriptions, orders, payments, and insurance claims.
• Review and track lab orders to ensure timely and accurate completion.
• Submit insurance claims, post payments, and follow up on outstanding receivables.
• Dispense prescription and non-prescription eyewear (and contact lenses where applicable).
• Assist patients with eyewear adjustments, repairs, and cleaning.
• Maintain frame inventory, keeping displays organized, clean, and fully stocked.
• Review daily patient schedules to anticipate volume, insurance eligibility, and sales opportunities.
• Support in-office promotions and marketing materials.
• Build positive working relationships with providers, technicians, and administrative staff.
• Maintain a professional and welcoming environment for patients and staff.

Skills

Customer service

Eyewear fitting

Prescription interpretation

Teamwork

Communication skills

Time management

Attention to detail

Problem-solving mindset

Tools

MS Excel

Insurance portals

Job description

Medical Eyeglass Center (MEC) is seeking an Optical Associate/Optician to join our Chico office. This role focuses on delivering an outstanding eyewear experience from selection to fitting, while coordinating orders and customer care within the clinic setting.

You will process prescriptions, manage patient records, and support lab orders and insurance claims. Strong communication and organization are essential to excel in this fast-paced optical dispensary.