Vision Care Coordinator/Optic Tech (Syracuse & Watertown, NY)

Central Association for the Blind and Visually Impaired; City of Syracuse (NY); On-site; USD 28,000 - 40,000; Full time

Job summary

CABVI is seeking a Vision Care Coordinator/Optic Tech to provide information on CABVI services and programs to consumers. The role includes completing intakes, developing service plans, coordinating therapy, and processing referrals to enable individuals who are blind or visually impaired to achieve their highest functioning.

The position supports Low Vision-Watertown Center and Low Vision Specialist, collecting medical data while maintaining outstanding customer service, with travel between

Qualifications

• Bachelor’s degree in Human Services or related field with two years in Human Services.
• Prior work in medical practice or vision center preferred.
• Experience in customer service, marketing or sales helpful.
• Must have excellent communication and organizational skills.

Responsibilities

• Provide information on CABVI services and programs to consumers.
• Complete intakes and develop service plans; coordinate therapy and referrals.
• Market programs, events, and outreach; support Rehab Sales.
• Maintain patient records and HIPAA compliance.
• Schedule and coordinate low vision exams and therapy sessions.

Skills

Communication skills

Education

Bachelor's degree in Human Services / health care / education

Tools

Microsoft Office Suite

iPad

Inventory software

Job description

Vision Care Coordinator/Optic Tech (Syracuse & Watertown, NY)

CABVI is seekingaVision Care Coordinator/Optic Tech toprovide informationon CABVI services and programs. Reach out to consumers, market programs, complete intakes, develop service plans, coordinate therapy, process referrals, provide service and rehabilitation therapy assistive services to enable consumers who are blind and visually impaired to achieve their highest level of functioning.

Provide clinicalassistanceto the CABVI Low Vision-Watertown Center and Low Vision Specialist by collecting & documenting patients’ medical and ophthalmic data whilemaintainingoutstanding customer service.

KEY JOB ELEMENTS

• Respond to consumerinquiresand reach out to inactive consumers. Provide comprehensiveaccurateinformation on services available. Encourage and support consumers as they pursue services and address their rehab needs. Respond to new consumer inquires and accept referrals for rehab service.
• Market special programs, residential services, newinitiativesand events.Assistand support our outreach efforts includingassistingour Manager of Rehabilitation Sales as needed. This may include health fairs, communitypresentationsand more.
• Assistandparticipatewithspecialized events such as residential programs, openhouse, adaptive sports and recreation programs, and other rehab related service programs.
• Complete agency intakes andestablishrehab plans. Secureappropriate programfunding. Complete insurance and medical network information including releases of needed information. Review privacy practice policy and confidentiality guidelines.
• Make consumer referrals within the rehabilitation department and monitortimelinesof service. Monitor consumer progress, coordinate services, complete ongoingdocumentationand reportfinal results. Follow up to ensure all consumeridentifiedneeds are met and qualityoutcomeachieved. Advocate for consumers as needed.
• Maintain the CABVI-Watertown case file system, ensure accuracy, completeness, and organization of consumer case records. Add low vision paperwork and information to the charts when and if service is completed. Establish new patient charts. Secure and manage receipts of eye reports, other medical requested documentation, servicereportsand other case file information. Purge records as needed. Ensure consistent file set up andcompleteness.
• Maintain a current understanding of community resources, making referrals to other organizations as needed. Complete applications for special services including but not limited to NYS Park passes, Veterans Annuity Applications, talking books and more. Network with the CABVI social workers as needed.
• Consult, refer, and network with primary caregivers. Communicate and network associated professionals involved in the consumer’s rehabilitationplan,this may include NYSCB, the VA, Access VR, school or vocational programs and other associated professionals. Follow HIPAA guidelines.
• Provide instruction and dispense equipment in introductory rehabilitation therapy areas including areas of communication, timepieces, calendars, writing equipment (bold line paper, dark pens, etc.). Document progress, consult with VRT staff asneededand make referrals for complex cases.
• Develop, plan, coordinate, andassistwith vision rehabilitation group instruction for community programs, residential programs, staff training events, and external community support events under the direction of a certified VRT or O&M.
• Work with the Low Vision staff in Utica to schedule patients for low vision exams. Track andmaintainlow vision and adaptive inventory levels to ensure ample supple for dispensing and low vision exams. Complete disbursements and dispense equipment to patients ensuring they understand the usage and care of all devices.
• Establish a friendly and welcoming presence in host Watertown Medical Practice. Engage professionally with their practice staff. Keep in mind we area guest; respecting their equipment,spaceand responsibilities/roles. Collect and document patient co-pays and make copies of insurance cards.
• As an optic technician, obtain concise, complete ocular medical history. Complete low vision pre-evaluations. Conduct brief externalexamto understand and recognize normal and abnormal findings and record with the preliminarywork up.
• During low vision exams, work asmedicalassistant to our optometry staff providing patient support,organizingandmaintainingthe medical records and working as a scribe for the doctor. Process andfacilitatepatient requests forcopies of medical records. Maintain open and professional communication with all low vision staff as well as patients.
• Complete low vision follow-up. Document consumer challenges,successand overall findings. Communicate with LVSpecialist. Ensure consumers have a clear understanding of how equipment is to be used. Provide and review device care and usage guides.Identifynaturalsupportsleading to long term success. Schedule followuplow vision exams as needed. Provide patient education and follow up instructionsas prescribed bythe doctor. Providea high levelof customer service. Demonstrate above average communication skills.
• Coordinate, conduct, and complete low vision telemedicine exams with the Low Vision doctor. Must be comfortable with diagnostic equipment, remote services, use of anIPadand electronic documentation.
• Develop weekly schedule to maximize efficiency and enter your schedule on outlook. Document mileage and services on TICR daily.
• Adapts to change andcompletesother duties as assigned by supervisor.
• Consistently achieves annual performanceobjectives.

COMMUNICATION SKILLS

Must have the ability to effectively present information and respond to questions from consumers, professionals, and thegeneral public. Must have the ability to persuade and encourage those in need to pursue services and programs. Must have the ability to address correspondence and emailsin a timely manner.Musthave excellent listening skills.Musthave excellent organizational skills. Strong skillsets in areas of teamwork. Musthave a positive attitude.

COMPUTER/TECHNICAL SKILLS

Must be proficient with Microsoft Office Suite. Experience in inventory softwarea plus. Mustbe willing to learnnew technology. Basic knowledge of computer systems and office software; Word, Excel, databases, Zoom and more. Must have a good knowledge of the use of an iPad and electronic documentation. Mustbe willing to learnnew technology.

REASONING ABILITY

Must haveabilityto define problems, collect data,establishfactsand draw valid conclusions. Must be able to recognizeconsumer’sstatus in relationship to their level of acceptance and respond accordingly. Mustmaintaina strict adherence to CABVI’s mission statement and core values.

PHYSICAL DEMANDS

Frequently required to talk or hear.Occasionallymust lift and/or move up to 25 pounds.

Must be comfortable traveling by vehicle through the county and region. Reasonable accommodations may be made to enable individuals with disabilities to perform key job elements.

WORK ENVIRONMENT:

Extensive travelrequired. Instruction may occur in a variety of environments includingconsumer’shomeorschool, CABVI and/or the community. Must be flexible to meet the business demands and alteroneswork schedule/work hours as needed.

EDUCATION and/or EXPERIENCE

Bachelor’s degree in Human Services, health care, education, or related field with a minimum of two years of experience in the Human Services fieldrequired. Prior work experience in a medical practice, health clinic, or vision center preferred. Work experience in customer service,marketingor saleshelpful.

RATE OF PAY: $25/hour. 30 hours/week

CABVI is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply.