Vision Care Advisor & Lead Conversion Specialist

Mann Eye; Austin (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Mann Eye Institute in Austin, TX seeks a results-driven patient education and sales coordinator to convert Lasik screening candidates to exams and surgeries, and to promote premium lenses and refractive packages. You will educate patients, schedule surgeries, manage follow-ups, and build a strong OD referral network.

The role emphasizes outstanding communication, team collaboration, and the ability to meet surgical volumes while maintaining HIPAA compliance and professional image.

Qualifications

• Superior communication skills; oral, written, and platform.
• Ability to motivate and influence without authority.
• Possess a wide-ranging knowledge of surgical procedures.
• Computer literate.
• Must be able to work as part of a team.
• Effective organization skills with attention to detail.
• Present a highly professional image.
• Able to meet surgical volumes as established by company and your clinic administrator.

Responsibilities

• Educate patients and convert to exams/surgeries per protocol.
• Perform testing: Auto Refraction, Auto Lensometer, Pentacam, VAs, Chief Complaints, Interpret.
• Provide materials to patients regarding surgery.
• Inform and upsell additional products and services.
• Document patient updates (closed/non-closed leads) per protocol.
• Schedule surgeries per protocol.
• Handle follow-up calls, texts, emails.
• Follow up with consults not yet booked.
• Educate and assist with financing options.
• Confirm surgery date, time, and details.
• Coordinate refinement procedures.
• Maintain clean, stocked office with educational materials.
• Maintain HIPAA-compliant patient confidentiality.
• Maintain positive relationships with doctors and staff.
• Maintain and grow OD referring network.
• Meet with business pros for Corporate Vision Program.
• Network at events/health fairs.
• Assist clinic administrator with office theme days/events/staff activities.
• Fill in at other clinics as needed.
• Other duties as assigned.

Skills

Communication skills

Motivation

Surgical procedures knowledge

Computer literacy

Team player

Organizational skills

Professional image

Surgical volume targets

Education

College degree including business-related courses

Job description

Mann Eye Institute in Austin, TX seeks a results-driven patient education and sales coordinator to convert Lasik screening candidates to exams and surgeries, and to promote premium lenses and refractive packages. You will educate patients, schedule surgeries, manage follow-ups, and build a strong OD referral network.

The role emphasizes outstanding communication, team collaboration, and the ability to meet surgical volumes while maintaining HIPAA compliance and professional image.