Virtual Triage RN - Family Medicine

VillageMD; United States; Remote; USD 200,000 - 250,000; Full time

Job summary

VillageMD is seeking a compassionate RN to join our patient-centric network. You will triage patient calls, manage clinical functions, and ensure high-quality care. We're committed to a collaborative approach to deliver best-in-class healthcare. Join us and make a difference in healthcare delivery across a diverse patient base.

Benefits

Medical benefits

Dental coverage

401k savings plan

Life and disability insurance

Vision coverage

Qualifications

• Associate Degree required; BSN preferred.
• Must possess NY RN state licensure.
• Experience in adult internal medicine required.

Responsibilities

• Review provider inboxes and schedule patient appointments.
• Triage patient calls and assess condition severity.
• Administer vaccines and medications as necessary.

Skills

Interpersonal skills

Communication skills

Computer skills

Multi-tasking

Bilingual Spanish

Education

Associate Degree

BSN (preferred)

NY RN license

BLS Certification

Tools

EMR

Excel

Job description

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

ESSENTIAL FUNCTIONS AND JOB RESPONSIBILITIES:

Review provider inboxes and schedule appointments

Review medication refill requests and determine need for urgent renewal

Respond to portal messages

Triage patient calls to assess the severity of a patient’s condition

Obtain/review relevant medical history

Direct patient to the most appropriate level of care based upon the information provided (advise patient to seek emergency treatment, schedule an appointment for the patient with the primary care provider, APP or specialist, or recommend over the counter treatment for basic symptom management)

Communicate status of the patient to appropriate/affiliated provider or specialist

Educate the patient/family on disease or symptom management

Review labs/imaging for critical values and communicate findings with provider in a timely manner

Administer vaccines and medications

Manage the clinical functions and support the department in the absence of the Associate Clinical Manager

Administer tests/procedures/treatments- EKG, nebulizer, urinalysis, urine cultures, rapid flu/strep/covid, throat culture/nasal swab, urinary catheterizations

Assist physicians as needed with clinical procedures

Knowledgeable of MA/LPN workflow

Knowledgeable of vaccine schedules, medications, drug calculations

Assists the manager with analyzing reports, gaps and recommends opportunities for improvement

GENERAL QUALIFICATION STANDARDS & JOB REQUIREMENTS:

Education/Certifications/Licenses:

Associate Degree required; BSN preferred

NY current state licensure as a RN

Adult internal medicine experience required

BLS Certified

Completes competency skill checklist within first 3 months.

Excellent interpersonal and communication skills, both written and verbal

Strong computer skills, EMR experience strongly preferred

Ability to multi-task

and handle desktops of more than 1 provider

Performance Standards for Specialty Knowledge, Skills & Abilities:

Prior medical office experience

Ability to plan, prioritize, and complete delegated tasks in a reasonable span of time

Strong in both verbal and written communication

Strong knowledge of EMR, computer programs, and good typing skills

Knowledge of Excel a plus

Bilingual Spanish a plus

Completes competency skill checklist within first 3 months

Remain fully and appropriately accessible during scheduled work hours

Report on-site to designated work location as necessary when requested based on business needs

Communicate regularly and effectively with team members and manager

Maintain professional remote office environment free of background noise or distraction when on calls or attending virtual meetings

Comply with all company rules, policies, practices and instructions that would otherwise apply if working on-site at work location

Maintain a safe and secure remote work environment and patient confidentiality at all times

About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical , Village Medical at Home , Summit Health , CityMD , and Starling Physicians .

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

ESSENTIAL FUNCTIONS AND JOB RESPONSIBILITIES:

• Review provider inboxes and schedule appointments

• Review medication refill requests and determine need for urgent renewal

• Respond to portal messages

• Triage patient calls to assess the severity of a patient’s condition

• Obtain/review relevant medical history

• Direct patient to the most appropriate level of care based upon the information provided (advise patient to seek emergency treatment, schedule an appointment for the patient with the primary care provider, APP or specialist, or recommend over the counter treatment for basic symptom management)

• Communicate status of the patient to appropriate/affiliated provider or specialist

• Educate the patient/family on disease or symptom management

• Review labs/imaging for critical values and communicate findings with provider in a timely manner

• Administer vaccines and medications

• Manage the clinical functions and support the department in the absence of the Associate Clinical Manager

• Administer tests/procedures/treatments- EKG, nebulizer, urinalysis, urine cultures, rapid flu/strep/covid, throat culture/nasal swab, urinary catheterizations

• Assist physicians as needed with clinical procedures

• Knowledgeable of MA/LPN workflow

• Knowledgeable of vaccine schedules, medications, drug calculations

• Assists the manager with analyzing reports, gaps and recommends opportunities for improvement

GENERAL QUALIFICATION STANDARDS & JOB REQUIREMENTS:

Education/Certifications/Licenses:

• Associate Degree required; BSN preferred

• NY current state licensure as a RN

• Adult internal medicine experience required

• BLS Certified

• Completes competency skill checklist within first 3 months.

• Excellent interpersonal and communication skills, both written and verbal

• Strong computer skills, EMR experience strongly preferred

• Ability to multi-task

• and handle desktops of more than 1 provider

Performance Standards for Specialty Knowledge, Skills & Abilities:

• Prior medical office experience

• Excellent customer service skills

• Ability to plan, prioritize, and complete delegated tasks in a reasonable span of time

• Strong in both verbal and written communication

• Strong knowledge of EMR, computer programs, and good typing skills

• Excellent data entry skills

• Knowledge of Excel a plus

• Bilingual Spanish a plus

• Completes competency skill checklist within first 3 months

• Remain fully and appropriately accessible during scheduled work hours

• Report on-site to designated work location as necessary when requested based on business needs

• Communicate regularly and effectively with team members and manager

• Maintain professional remote office environment free of background noise or distraction when on calls or attending virtual meetings

• Comply with all company rules, policies, practices and instructions that would otherwise apply if working on-site at work location

• Maintain a safe and secure remote work environment and patient confidentiality at all times

Pay Range: $33.51 - $41.92 Hourly

The provided compensation range is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.

About Our Commitment

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities ( EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/ .

About the company

VillageMD is a leading provider of healthcare for organizations moving toward a primary care-led, high-value clinical model. The VillageMD solution provides the tools, technology, operations, and staffing support needed for physicians to drive the highest quality clinical results across a population.

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at [e-mail] or 407-000-0000.

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at [e-mail] or 407-000-0000.