Virtual Teller

Black Hills Federal Credit Union; Sioux Falls (SD); On-site; USD 22,041 - 27,552; Full time

Benefits offered by this job

Paid training

Benefits

Job summary

Black Hills Federal Credit Union is seeking an ITM Member Service Representative to assist members remotely via Interactive Teller Machines. You will deliver personalized service, process transactions, resolve issues, and simplify daily banking without visiting a traditional lobby.

The starting pay rate is $17.50 per hour, with training provided and opportunities for growth within the credit union. Join a supportive team with structured coaching and benefits.

Qualifications

• Experience in customer service, call centers, hospitality, retail, or similar environments.
• Comfortable learning and using multiple computer systems.
• Clear communication skills and a positive, professional attitude.
• Strong attention to detail and ability to multitask in a structured environment.
• Dependability and a team‑oriented mindset.

Responsibilities

• Support members virtually through ITMs, providing personalized service, completing transactions, solving problems, and making everyday banking easy without being in a traditional branch lobby.

Skills

Customer service

Learning new systems

Clear communication

Attention to detail

Team oriented

Job description

Are you great with people and comfortable using technology?
As an ITM (Interactive Teller Machine) Member Service Representative, you’ll support members virtually through our Interactive Teller system, providing personalized service, completing transactions, solving problems, and making everyday banking easy without being in a traditional branch lobby.

Starting pay rate:

$17.50 (may increase with relevant experience)

Why You'll Like This Role

• Serve members virtually through ITMs - no branch lobby traffic
• Develop valuable skills in financial services, virtual banking, and member support
• Paid training - no prior banking experience required
• Structured and supportive training and team environment with ongoing coaching and feedback
• Stable schedule and strong benefits
• Real opportunities to advance into other Credit Union roles

What We’re Looking For

• Experience in customer service, call centers, hospitality, retail, or similar environments
• Comfortable learning and using multiple computer systems
• Clear communication skills and a positive, professional attitude
• Strong attention to detail and ability to multitask in a structured environment
• Dependability and a team‑oriented mindset

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