Virtual Tax Expert - CPA/EA/Attorney for TurboTax

Intuit, Inc.; Grand Rapids (MI); Remote; USD 34,000 - 43,000; Part time

Job summary

Intuit, Inc. is seeking tax professionals with an active, unrestricted credential (CPA/EA/Practicing Attorney) to assist customers completing their taxes using TurboTax products.

You’ll help by providing expert tax guidance, preparing returns, and explaining tax terms during virtual interactions. You will work in a remote, customer-facing role, using state-of-the-art video tools to deliver accurate answers and build confidence in our services, while adhering to company policies and training

Qualifications

• Must possess active unrestricted credential: EA, CPA, or Practicing Attorney.

Responsibilities

• Assist TurboTax customers via virtual video interactions.
• Provide tax advice and full service return preparation and signature.
• Answer product/software inquiries and perform tax calculations.
• Document customer interactions and meet KPI metrics.

Skills

Tax knowledge

Communication skills

Customer service

Problem solving

Research skills

Video/Audio tools

Fast-paced work

Technical proficiency

Bilingual English/Spanish a plus

Education

EA/CPA/Practicing Attorney credential

Tools

Tax software

Job description

Intuit, Inc. is seeking tax professionals with an active, unrestricted credential (CPA/EA/Practicing Attorney) to assist customers completing their taxes using TurboTax products.

You’ll help by providing expert tax guidance, preparing returns, and explaining tax terms during virtual interactions. You will work in a remote, customer-facing role, using state-of-the-art video tools to deliver accurate answers and build confidence in our services, while adhering to company policies and training