Virtual Support Agent (Full-Time and Part-Time) Day & Night Shift

Shankar Distillers; Troy (MI); Remote; USD 10,000 - 60,000; Full time

Job summary

A dynamic beverage company is seeking a full-time Virtual Support Agent to provide high-quality support to clients and internal teams. The role offers flexible working hours and the opportunity to work from anywhere. Key responsibilities include responding to customer inquiries, providing administrative support, and managing support tickets. Ideal candidates will have customer support experience, excellent communication skills, and a problem-solving mindset.

Benefits

Competitive compensation

Flexible scheduling

Professional growth opportunities

Supportive remote team culture

Qualifications

• Proven experience in customer support or administrative assistance.
• Excellent organizational skills and attention to detail.
• Reliable internet connection and quiet workspace.

Responsibilities

• Respond to customer inquiries via email, chat, and phone.
• Provide administrative support including scheduling and data entry.
• Monitor and manage support tickets.

Skills

Customer support experience

Strong written and verbal communication

Tech-savvy

Organizational skills

Problem-solving mindset

Tools

CRM software

Project management apps

Job description

We are seeking a reliable and proactive Virtual Support Agent to join our team on a full-time basis. This role is ideal for a self-motivated individual with excellent communication, organizational, and problem-solving skills who can provide high-quality support to both clients and internal teams. The position offers flexible working hours with the expectation of full-time availability.

Responsibilities

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
• Provide administrative support, including scheduling, data entry, and document management.
• Assist with order processing, account updates, and issue resolution.
• Monitor and manage support tickets, ensuring cases are followed through to resolution.
• Create and update support resources such as FAQs, guides, and templates.
• Collaborate with internal departments to ensure smooth workflows and customer satisfaction.
• Track and report recurring issues to help improve processes and efficiency.
• Handle multiple tasks and priorities while maintaining attention to detail.

Qualifications & Skills

• Proven experience in customer support, administrative assistance, or a related role.
• Strong written and verbal communication skills.
• Tech-savvy with the ability to quickly learn new software tools (CRM, project management apps, etc.).
• Excellent organizational skills and attention to detail.
• Ability to work independently, manage time effectively, and meet deadlines.
• Problem-solving mindset with a customer-first attitude.
• Reliable internet connection and a quiet, professional workspace.

Work Schedule & Flexibility

• Full-time role (approximately 35–40 hours per week).
• Flexible hours with some overlap required with core team/clients (specific time windows can be discussed).
• Remote position — work from anywhere.

Benefits

• Competitive compensation based on experience.
• Flexible scheduling to accommodate work-life balance.
• Professional growth and learning opportunities.
• Collaborative and supportive remote team culture.