Virtual Sales Manager - CSD

Marriott Vacations Worldwide; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

A leading company in the vacation industry is seeking a Virtual Sales Manager to oversee the operations of the Virtual Sales Team. This role involves coaching, mentoring, and managing performance, along with a focus on customer service excellence. Ideal candidates will have a solid background in sales leadership, particularly within the timeshare sector, and hold a high school diploma or GED. The position requires proficiency in English and may need working weekends and holidays.

Qualifications

• Minimum 5 years in timeshare/vacation ownership.
• Over 3 years in sales leadership in the same industry.
• Over 2 years in telesales within the industry.

Responsibilities

• Supervises the daily operational aspects of the Virtual Sales Team.
• Conducts morning sales huddles and coaches sales executives.
• Handles escalated customer issues and develops strategies for common problems.

Skills

Proficiency in English

Customer Service

Sales Leadership

Coaching

Education

High school diploma or GED

Job description

JOB SUMMARY - Virtual Sales Manager

Supervises the daily operational aspects and long-term performance strategies of the Virtual Sales Team.

Conducts morning sales huddles, coaches sales executives and team leaders, and conducts sales rides.

Responds to customer issues promptly and assists the Closing Specialists with contracts, as needed.

Collaborates with internal and external partners. Product offerings include MVCD points, resale listings, legacy MVC products, Sheraton Flex, Westin Flex, and Westin Aventura.

Develops and maintains a Culture of Excellence within the Virtual Sales Gallery.

Interviews candidates for Sales Executive and ASM positions.

CANDIDATE PROFILE

Education and Experience

• Minimum 5 years in timeshare/vacation ownership.
• Over 3 years in sales leadership in the same industry.
• Over 2 years in telesales within the industry.

Schedule

• Monday - Thursday, 2-11 PM PST
• Friday and Saturday as needed

Qualifications

• High school diploma or GED.
• Proficiency in English; additional languages a plus.
• Active and compliant Real Estate License if legally required.
• Willingness to work weekends and holidays as needed.
• Available during off-hours.

JOB SPECIFIC TASKS

Customer Service

• Responds to questions, complaints, and concerns.
• Handles escalated issues and coordinates with QA and Contracts.
• Develops strategies to address common customer issues.

Sales Management and Coaching

• Provides real-time coaching during sales sessions.
• Maintains presence on the sales floor to support sales staff.
• Conducts performance reviews and onboarding for new sales staff.
• Delivers training and addresses employee concerns.
• Prepares sales staff to handle objections and improve skills.
• Supervises sales presentations and conducts ride-alongs.
• Supports hiring and provides feedback based on performance data.

Marriott Vacations Worldwide is an equal opportunity employer committed to diversity and inclusion.