Virtual Safety Companion - Home Office Bond Hill

Bon Secours Mercy Health; Cincinnati (OH); Remote; USD 30,000 - 45,000; Full time

Job summary

A leading healthcare provider is seeking a Virtual Safety Companion to monitor patients remotely, ensuring their safety and well-being. This entry-level position involves close collaboration with clinical staff and requires strong communication and critical thinking skills. Candidates should be prepared to work in a fast-paced environment and must obtain BLS certification within three months of hiring.

Benefits

Comprehensive medical, dental, and vision plans

Flexible spending accounts

Paid time off

Educational assistance

Qualifications

• Patient care experience preferred.
• BLS Basic Life Support required within 3 months of hire.

Responsibilities

• Provides continuous observation of assigned patients through a one-way camera.
• Reports unsafe situations or concerns to caregivers.
• Participates in hand-off of information about assigned patients.

Skills

Communication

Critical thinking

Active listening

Multitasking

Attention to detail

Conflict resolution

Teamwork

HIPAA

Medical Terminology

Education

None Required

Job description

Virtual Safety Companion - Home Office Bond Hill

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Virtual Safety Companion - Home Office Bond Hill

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At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

FULLY ONSITE 1701 Mercy Health Pl, Cincinnati, OH 45237 (NOT REMOTE)

PRN Day Shift available

7a-7p

Primary Function/General Purpose Of Position

The Virtual Safety Companion remotely observes and interacts with assigned patients through in-room cameras with verbal interventions and alerts to get bedside staff support for the patient as necessary. This position works closely with the hospital bedside clinical staff, Virtual Safety Coordinator and the Operations Manager to escalate any patient conditions as necessary and provides hand-off information upon completion of shift assignment.

Essential Job Functions

• Provides continuous observation of assigned patients through a one-way camera and two-way audio device and immediately contacts the appropriate bedside clinical staff if the patient requires assistance.
• Promotes patient safety by reporting unsafe situations or concerns to direct caregivers via phone calls and Epic documentation.
• Participates in hand-off of information/behavior about assigned patients at the beginning and upon completion of the shift assignment.
• Seeks help as soon as possible when patient appears to pose a threat to self or others.
• Participates in collaborative identification and reporting of patient safety issues and assures patient environment safety.
• Provides patients with explanations as needed, but does not counsel or provide opinions.
• Demonstrates efficiency in following documented workflows.
• Provides high level customer service to all patients, patient's family, visitors, bedside provider and employees.
• Provides accurate, precise, timely documentation in Epic and patient observation software when applicable for patient care.
• Uses professional communication, verbal and written, at all times.
• Participates in patient escalation discussions.
• Promotes safety and protects the dignity of the observed patient.
• Communicates effectively with patients using a microphone and headset.
• Demonstrates efficiency in multi-tasking.
• Demonstrates safe work practice and attitude, follows safety rules, works to prevent unsafe conditions and behaviors, and participates in organizational and department safety programs and huddles.
• Performs other duties, when there is a low volume of observable patients, under the direction of a nurse.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

BLS Basic Life Support (required within 3 months of hire)

Education

None Required

Work Experience

Patient care experience (preferred)

Skills

Previous hospital environment experience (preferred)

Communicate with hospital staff and respond quickly to patient behavioral changes.

Monitoring multiple patients at one time and remain alert at all times while on duty.

Function in stressful and emergency situations.

Record & communicate patient status or behaviors.

Basic data analysis.

Ability to use discretion and courtesy when working with patients, visitors, and staff.

Basic computer operation skills and ability to learn new skills.

Microsoft Windows.

Multitasking.

Prioritize multiple situations.

Attention to detail.

Critical thinking.

Active listening.

Follow procedures in emergency and high stress situations.

Take direction from staff and clinical/operational leadership.

Communication with family members.

Teamwork.

Conflict resolution.

Relationship building.

HIPAA.

Medical Terminology.

Benefits

Many of our opportunities reward* your hard work with comprehensive, affordable medical, dental and vision plans, prescription drug coverage, flexible spending accounts, life insurance w/AD&D, employer contributions to retirement savings plan when eligible, paid time off, educational assistance, and much more.

Benefits offerings vary according to employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. For accommodations or more info, contact [e-mail].

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Administrative
• Industries: Hospitals and Health Care

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