Virtual Receptionist (U.S. and Mexico Only) at Smith.ai Remote

Itlearn360; United States; Remote; USD 30,000 - 45,000; Full time

Job summary

A leading remote service company is looking for a Virtual Receptionist to manage inbound calls and provide exceptional client service. In this role, you will work from your home, ensuring professional communication and effective client management across various industries. This position offers flexibility and the opportunity to join a dynamic and supportive team focused on connection and care.

Benefits

Flexible working hours

Work from home

Supportive team environment

Qualifications

• 1+ year of customer service or call center experience.
• Reliable internet connection and a quiet workspace.
• Availability to work 25-40 hours per week.

Responsibilities

• Manage inbound calls and screen calls efficiently.
• Document client interactions accurately and qualify leads.
• Adapt to various client needs and handle back-to-back calls.

Skills

Customer Service

Communication

Problem Solving

Tech-savvy

Tools

CRM Tools

Call Management Software

Job description

Virtual Receptionist (U.S. and Mexico Only) job at Smith.ai. Remote.

Join Our Team as a Virtual Receptionist – Where Every Call Counts!

**Who We Are:** We're more than just an answering service – we're the front line for clients across various industries, handling incoming calls, client intake, and essential call qualifications with warmth, professionalism, and precision. Our Virtual Receptionists are the heart of our operation, delivering exceptional service while working remotely.

**What You’ll Do:**

* Manage inbound calls with a welcoming tone and attentive ear.
* Efficiently screen and transfer calls, ensuring clients are connected to the right contact.
* Take clear, concise messages and accurately document client interactions.
* Qualify leads by asking targeted questions to gather essential information.
* Handle multiple clients with varying needs, adapting to different communication styles.

**Why You’ll Love It Here:**

* Work from the comfort of your home – no commute, no dress code!
* Gain valuable experience in customer service, client management, and communication.
* Be part of a dynamic team that values your contribution and fosters a supportive environment.

**Who We’re Looking For:**

* You’re a strong communicator who can stay calm under pressure.
* You’re quick on your feet and can handle back-to-back calls with professionalism.
* You’re tech-savvy and comfortable using call management software and CRM tools.
* You’re a problem solver who thrives in a fast-paced environment.

**Requirements:**

* 1+ year of customer service or call center experience (remote experience is a plus!)
* Reliable internet connection and a quiet, distraction-free workspace.
* Availability to work 25-40 hours per week, with shifts during business hours (8 AM - 6 PM ET).
* High-speed internet connection with a minimum of 50 Mbps download and 10 Mbps upload.

**Ready to Apply?** If you’re ready to make a real impact while working from home, we’d love to hear from you! Apply now and join a team that’s all about connection, communication, and care.