Virtual Product Support Advisor

TurboTax; Weston (FL); Remote; USD 80,000 - 100,000; Part time

Job summary

A leading tax software company located in Weston, Florida is seeking a Customer Service Representative to assist customers with questions about TurboTax products. This role offers flexible hours, an hourly wage of $18.50, and bonuses for participation in certification. Candidates should possess strong communication skills and a willingness to learn.

Benefits

$5.00 hourly bonus for specific dates

$310 bonus for certification participation

Flexible work schedule

Qualifications

• No specific accounting background is required.
• Strong communication skills are essential for assisting customers.
• Ability to understand and empathize with customer needs.

Responsibilities

• Help TurboTax customers with questions about products and tax return software.
• Articulate solutions clearly and empathetically.

Skills

Strong communication skills

Customer needs understanding

Enthusiasm for learning

Job description

More about the role :

• As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. Most of these questions concern downloading, logging in, getting started with basic navigation, importing documents, printing, filing, and very basic tax questions. We provide continuous support for everything.
• Get paid $18.50 per hour¹
• TurboBonus Boost: Enjoy a $5.00 per hour bonus from April 9th through 15th with unlimited hours available. To qualify, you must work a minimum of 8 hours each day on April 13th, 14th, and 15th².
• Earn a $310 bonus just for participating in certification as a TurboTax Product Expert³. Certification takes place over 3 days.
• Build your own schedule with flexible hours anytime between 8am EST and 12am midnight EST, Monday to Sunday.
• Minimum 30 hours per week required. Want to work more? Feel free to do so!¹
• You will be assigned an SME (Subject Matter Expert) who will support you during live calls, along with an MPS (Marketplace Performance Specialist) as your advocate.

Required Experience & Skills

To succeed as a Service Provider for TurboTax, you should be proficient in the following:

• No specific accounting background is required. We are looking for enthusiastic individuals eager to learn and assist TurboTax customers with their questions.
• Strong communication skills are essential for assisting customers with TurboTax products and tax return software. You should be able to articulate solutions clearly and empathetically.
• The ability to understand and empathize with customer needs while driving innovation and providing top-notch service.