Virtual Product Support Advisor

TurboTax; Mesa (AZ); Remote; USD 60,000 - 80,000; Full time

Job summary

TurboTax is seeking Customer Service Representatives to assist customers with inquiries about their products and tax return software. This role offers flexible hours, a salary of $18.50 per hour, along with various bonuses for participation in training. Ideal candidates will possess strong communication skills and a passion for customer service.

Benefits

Flexible work hours

$5.00 per hour Turbo Bonus Boost

$310 bonus for certification

Qualifications

• Enthusiastic individuals eager to learn and assist customers preferred.
• Clear and empathetic communication essential.

Responsibilities

• Assist TurboTax customers with product inquiries and tax software questions.
• Provide continuous support during customer interactions.
• Build your own schedule with flexible hours.

Skills

Strong communication skills

Customer service orientation

Job description

More about the role :

• As a Customer Service Representative, you will assist TurboTax customers by answering questions related to TurboTax products and tax return software. Common inquiries include downloading, logging in, basic navigation, importing documents, printing, filing, and basic tax questions. Continuous support will be provided.
• Get paid $18.50 per hour¹.
• Enjoy a $5.00 per hour Turbo Bonus Boost from April 9th through 15th with unlimited hours available. To qualify, you must work a minimum of 8 hours each day on April 13th, 14th, and 15th².
• Earn a $310 bonus for participating in certification as a TurboTax Product Expert³.
• Certification occurs over 3 days.
• Build your own schedule with flexible hours between 8am EST and 12am midnight EST, Monday to Sunday.
• A minimum of 30 hours per week is required; additional hours are welcome¹.
• You will be supported by an SME (Subject Matter Expert) during live calls and an MPS (Marketplace Performance Specialist) advocate.

Required Experience & Skills

To succeed as a Service Provider for TurboTax, you should be proficient in:

• No specific accounting background is required. Enthusiastic individuals eager to learn and assist customers are preferred.
• Strong communication skills are essential to clearly and empathetically help customers with TurboTax products and software.
• Ability to understand customer needs, drive innovation, and deliver top-notch service.