Virtual Payment Advisor-Queue

PNC; Pennsylvania; Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical/dental/vision benefits

Job summary

PNC is seeking a Virtual Payment Advisor to drive new business and expand existing client relationships in merchant services and treasury management for small businesses. The role offers a work schedule of M-F, 8:00 am - 5 pm PST, with potential remote work in select locations and occasional in-office collaboration.

Bilingual Spanish is a plus but not required. You will prospect, discuss, and sell MS and TM solutions to small businesses up to $2MM in annual revenue, partnering with branches to

Qualifications

• Associates degree required or equivalent.
• Experience in merchant services or treasury management sales preferred.
• Bilingual Spanish is a plus but not required.

Responsibilities

• Prospect and discuss Merchant Services and Treasury Management products with small businesses up to $2MM in annual revenue.
• Acquire, expands, and retains client relationships by presenting PNC solutions.
• Identify and implement innovative payment and cash management solutions to support long-term growth.
• Collaborate with branch partners to build a strong sales pipeline and meet targets.
• Manage customer interactions in accordance with CARES model and risk guidelines.
• Translate product capabilities into customized client solutions and cross-sell opportunities.

Skills

Client Outreach

Content Development

Credit Products

Customer Engagement

Customer Loyalty

Customer Solutions

Identifying Sales Opportunities

Small Businesses

Education

Associates

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success.

This is a sales position. The ideal candidate will have a proven track sales record in Merchant Services and Treasury Management products to small businesses.

The Virtual Payment Advisor schedule is M - F; 8:00 am - 5 pm PST

*Bilingual Spanish preferred but not required.

As a Virtual Payment Advisor (VPA), you'll be part of a team of self-motivated, high achieving sales professionals. You will prospect and discuss Merchant Service and Treasury Management products with small businesses up to 2MM in annual revenue. Some VPAs work virtually with branch managers and staff in assigned territories to get leads and then sell MS and TM products through to activation. Other VPAs will work on the queue line taking calls and selling MS and TM products through to activation. VPAs will be on and off camera throughout the day and must always be camera ready.

This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

Positions payment solutions inclusive of card processing and cash management solutions. Responsible for acquisition and growth of new and/or existing clients through direct marketing and branch distribution network.

Acquires, expands and retains client relationships by presenting a full range of PNC solutions focused on clients payments needs during each customer interaction.

Provides recommendations and insights that support engagement, loyalty and financial well being through each interaction. Identifies and implements innovative solutions relevant to the the clients processing and cash management needs to support long term growth and retention.

Builds an effective internal network within the branch distribution enterprise in order to actively acquire new clients along with expanding existing clients. Demonstrates effective conversation to support the CARES model and educate clients based on their expectations.

Effectively executes on contact management strategy by utilizing available tools and resources. Regularly meets with internal business partners to communicate and review pipeline management and accountability to the results of the business.

Develops a full understanding of the complex payments landscape in order to engage effectively with the client and internal partners, while focusing on risk exposure based on industry modeling.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

• Client Outreach
• Content Development
• Credit Products
• Customer Engagement
• Customer Loyalty
• Customer Solutions
• Identifying Sales Opportunities
• Small Businesses

Competencies

• Addressing Customer Needs
• Business Acumen
• Client Relationship Management
• Customer Experience Management.
• Decision Making and Critical Thinking
• Effective Communications
• Interpersonal Relationships
• Knowledge Of Customers
• Selling.
• Tech Savvy
• Understanding Customer Needs

Work Experience

Roles at this level typically require a university / college degree with

Education

Associates

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Language Assessments

No Required or Preferred Language Assessments

Application Window

Generally, this opening is expected to be posted for two business days from 10/20/2026, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/