Virtual Medical Assistant - Remote

Lensa; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A healthcare staffing organization seeks an energetic and fluent English-speaking Remote Virtual Medical Assistant. Responsibilities include managing inbound and outbound clinical calls, ensuring efficient scheduling for clinics. Candidates must have healthcare experience, excellent communication skills, and be willing to work flexible hours. Attractive benefits include paid training, health insurance, and bonuses.

Benefits

Paid Training Period

All national Philippines and USA holidays are observed

Paid time off—public holidays, vacation, and personal time off

Free Health insurance with one (1) free dependent

Discounted optical services

Interest-based employee clubs

International travel opportunities

Qualifications

• Strong English communication is essential.
• 6 months healthcare BPO experience is required.
• Must be computer literate and have high internet speed.

Responsibilities

• Handle inbound calls for scheduling and clinic inquiries.
• Make outbound calls for patient reminders and checks.
• Document EMR notes and communicate with team.

Skills

Excellent English proficiency

Strong communication skills

Computer literacy

Education

At least college level

Tools

GMail

Google Sheets

Job description

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Lensa partners with DirectEmployers to promote this job for MedSpecialized, Inc.

MedSpecialized, Inc. is looking for a Remote Virtual Medical Assistant!

About the Client: DrCatalyst

DrCatalyst (DrC) is a remote healthcare staffing organization that has over 250 billable staff from the Philippines servicing healthcare companies throughout America. We are looking for Energetic and Highly Fluent English speaking Healthcare Professionals to serve new and existing US Healthcare clinics as inbound and outbound clinical operators during the business hours of our respective clients. Throughout your career you will also get the opportunity to be trained on additional skills such as referral management, authorizations, medical records, prescription coordination, eligibility and benefits, HEDIS, and more.

Work Schedule and Arrangement: Night shift, Remote set-up

Remote Work – For Applicants Residing in the Philippines, Outside Cebu Province Only

Office Location: 8th floor Skyrise 4B Building, IT Park, Lahug, Cebu City, Cebu

Responsibilities

• Answer inbound calls and help for scheduling, rescheduling, and clinic information.
• Make outbound calls for patient appointment reminders, wellness checks, and more.
• Supply EMR notes on all calls conducted looping in onsite personnel and providers.
• Google Chat with online personnel, as well as separate chats with DRC team members.
  
  

Requirements

• At least college level
• Must have at least 6 months of BPO Healthcare account experience
• Excellent English proficiency with strong communication skills
• 25 wpm or faster
• Internet speed has to be at least 100 mbps
• Computer literacy (GMail, Google Sheets)
• Stable internet connection and a conducive work environment at home
• Physically fit to work in a BPO setting
• Willing to work during holidays and weekends
• Must be residing outside Cebu
  
  

Salary And Monetary Benefits (in PHP)

• Monthly salary of 20,000 - 30,000
• New hire bonus of 5,000
• Attendance bonus of 2,000
  
  

Perks And Other Benefits

• Paid Training Period
• All national Philippines and USA holidays are observed
• Paid time off—public holidays, vacation, and personal time off
• Robust and effective Government Benefits Administration
• Lactation breaks (for breastfeeding moms)
• Discounted optical services with our partner clinic
• Free Health insurance with one (1) free dependent
• Free Life insurance
• Free Accident insurance
• Company-sponsored outings
• Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga)
• International travel opportunities (India and US office)
  
  

Our Recruitment Process

• Candidate Application Form
• General Assessment
• Phone Screening
• Technical Interview (Virtual)
• Reference Check
• Job Offer
• Training
  
  

Disclaimer for salary ranges: Salary ranges may not be applicable to all. Depending on the level of experience, educational background and potential for growth seen during interviews, offers may go higher or lower.

PRO TIP: prepare for that interview and impress the hiring managers!

For more information about our company, visit our website: www.medspecialized.com

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If you have questions about this posting, please contact [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  IT Services and IT Consulting

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