Virtual Jewelry Expert: Sterling Jewelers in Akron

Jewelersworldwide; Akron (OH); On-site; USD 19,320 - 27,517; Full time

Job summary

Sterling Jewelers Inc. in Akron, Ohio is hiring a Virtual Jewelry Expert to assist shoppers via chat, text, and phone. The role centers on delivering product guidance, service details, and timely answers in a remote support setting.

The job emphasizes a client-first approach, organized notes, and clear communication, with schedule expectations including nights, weekends, holidays, and overtime.

Qualifications

• Bilingual communication required.
• Strong typing skills.
• Professional workspace with reliable internet.

Responsibilities

• Answer shopper questions in real time and by appointment.
• Present products and service options with clear language.
• Handle follow-up, notes, and client relationship building.
• Work with sales goals, customer satisfaction, and team standards.

Skills

Bilingual communication

Strong typing

Customer service

Job description

Virtual Jewelry Expert: Sterling Jewelers in Akron

Akron, OH Start Date07/19/2026

17 Full-Time

Sterling Jewelers Inc. is hiring a Virtual Jewelry Expert in Akron, Ohio. The role pays $17.00 an hour and centers on chat, text, and phone sales support for shoppers who want product guidance, service details, and quick answers. The work belongs in jewelry jobs that rely on clear service and steady product knowledge.

The schedule includes nights, weekends, holidays, and overtime. That makes reliable availability part of the job, along with bilingual communication, strong typing, and a professional workspace with dependable internet. The role also asks for a calm pace, organized notes, and a client-first approach that can keep a conversation moving.

The role centers on customer conversations, product guidance, service explanations, and follow-up. It also asks for clean communication across chat, text, and phone, plus the judgment to close issues without losing detail.

• Answer shopper questions in real time and by appointment
• Present products and service options with clear language
• Handle follow-up, notes, and client relationship building
• Work with sales goals, customer satisfaction, and team standards

Who The Role Fits

A person with sales focus, strong communication, and comfort with digital tools can move well in this job. The Akron market for Akron jewelry jobs gives local context to the support-center role.