Remote Virtual Jewelry Sales and Service Specialist

Jewelersworldwide; Akron (OH); On-site; USD 19,320 - 27,517; Full time

Job summary

Sterling Jewelers Inc. in Akron, Ohio is hiring a Virtual Jewelry Expert to assist shoppers via chat, text, and phone. The role centers on delivering product guidance, service details, and timely answers in a remote support setting.

The job emphasizes a client-first approach, organized notes, and clear communication, with schedule expectations including nights, weekends, holidays, and overtime.

Qualifications

• Bilingual communication required.
• Strong typing skills.
• Professional workspace with reliable internet.

Responsibilities

• Answer shopper questions in real time and by appointment.
• Present products and service options with clear language.
• Handle follow-up, notes, and client relationship building.
• Work with sales goals, customer satisfaction, and team standards.

Skills

Bilingual communication

Strong typing

Customer service

Job description

Sterling Jewelers Inc. in Akron, Ohio is hiring a Virtual Jewelry Expert to assist shoppers via chat, text, and phone. The role centers on delivering product guidance, service details, and timely answers in a remote support setting.

The job emphasizes a client-first approach, organized notes, and clear communication, with schedule expectations including nights, weekends, holidays, and overtime.