Virtual Intake Support

Lisinski Law Firm, LLC; Arkansas; Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Virtual Intake Support Specialist to provide essential administrative support for client cases. This entry-level role involves initial consultations, processing payments, and ensuring a seamless experience for clients. With a focus on excellent bilingual communication and organizational skills, this position offers a unique opportunity to contribute to the mission of helping families navigate immigration challenges. Join a dynamic team dedicated to making a difference in the lives of clients while developing your skills in a supportive environment.

Qualifications

• Excellent bilingual interpersonal and communication skills.
• Minimum 6 months of customer service and sales experience.
• Proficiency with Microsoft Office Suite or related software.

Responsibilities

• Provide administrative support for current and potential cases.
• Collect down payments and draft contracts for new clients.
• Schedule initial appointments and manage case information.

Skills

Bilingual (English and Spanish)

Customer Service

Sales Experience

Organizational Skills

Time Management

Tools

Microsoft Office Suite

Job description

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Firm Mission Statement

About The Lisinski Law Firm

Our mission is to change as many lives as possible by offering immigration solutions even in the most difficult cases. We look at all possible options to keep our clients in the United States with their families where they belong. We stand ready to fight even when success seems unsure because we understand how much better life can be with the dignity and peace of mind that comes with having documents.

About The Role

The Virtual Intake Support Specialist provides administrative support for both current cases and potential cases being supported at the Firm. This individual is responsible for providing back-up support to the Virtual and In-Person Intake Specialists by performing the initial consultation with clients, gathering necessary information, and ensuring a seamless experience for the clients utilizing or considering our services. Supports the Intake Specialists (both virtual and in-person) with fielding questions and providing an additional level of customer service for our clients.

Work Schedule

Our hours of operation are Monday through Friday from 10:00 AM to 11:00 PM EST. Employees will work an 8-hour shift within this timeframe based on their assigned schedule. We also have a schedule available from Tuesday to Saturday, from 11:00 AM to 8:00 PM EST.

Payrate: $6/hr + comisiones

What You'll Do

• Serve as back-up support for the Virtual and In-Person Intake Specialists as needed.
• Collect and process down payments for clients.
• Complete the initial draft of contracts for new clients and update contracts as additional services are added by the client.
• Schedule the initial appointment with the client after case initiation.
• Complete required tasks in the case management system prior to case conversion.
• Launch different task sets to various departments within the case management system and assign to future teams.
• Ensure necessary information is accurately included in the case management system based on each case type.
• Support and oversee “add-on” features for clients (derivative info, case type, etc.), review case pricing, and determine the best payment options.
• Follow-up with clients who don’t convert during their initial consultation.
• Use approved ethical sales scripts to provide additional services to current clients.

Qualifications

• Excellent bilingual (English and Spanish) interpersonal and communication skills, both written and verbal.
• Minimum 6 months of customer service and sales experience.
• Ability to meet deadlines and manage time effectively.
• Organizational skills and attention to detail.
• Proficiency with Microsoft Office Suite or related software.

Seniority level

• Entry level

Employment type

• Contract

Job function

• Other

Industries

• Legal Services

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