Virtual Inbound Sales (Chat) Representative

Comcast; United States; Remote; Full time

Job summary

Comcast is seeking a Sales Representative to drive product sales with a consultative approach. The virtual, work-from-home role offers a base salary of $14.50 per hour plus uncapped commissions, targeting significant earnings for driven individuals. Ideal candidates will be customer-focused, with strong sales skills and a commitment to providing excellent customer experiences.

Benefits

Career growth and progression plans

Comprehensive benefits package

Qualifications

• 0-2 years of relevant work experience required.

Responsibilities

• Promote and sell company products and services using consultative sales techniques.
• Achieve or exceed sales targets while interacting with customers.
• Provide solutions that fit customer needs based on lifestyle discovery questions.

Skills

Customer-Focused

Workplace Organization

Persuasion

Technical Knowledge

Critical Thinking

Problem Solving

Communication

Resilience

Professional Integrity

Education

High School Diploma / GED

Job description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for promoting and selling Company products and services that are both current and emerging. Uses a consultative sales approach to ensure our customers receive the best value. Supervisor support and guidance provided, accountable for individual results. Works on straightforward tasks using established procedures.

Job Description

• Virtual work-from-home role!!
• Base Salary: $14.50 per hour
• Commission: Uncapped, potential targeted monthly commissions $1,416+ per month. A target of an additional $17,000 per year
• Career growth and progression plans
• Hours of Operation: Sunday – Saturday, 6:00am to Midnight EST. Target shifts of 3:30 - midnight EST (weekends required)

Core Responsibilities

• Achieves or exceeds sales targets while interacting with customers via chat and/or phone selling Company products and services. Customers may be new, existing or movers.
• Demonstrates consultative sales techniques by using lifestyle discovery questions, clarifying needs, overcoming objections and providing solutions that fit the needs of the customer.
• Demonstrates knowledge of the Company's products and services and educates customers while building value in an attempt to overcome objections.
• Develops knowledge of the digital buy flow process to appropriately assist and guide customer with order completion, or to complete the order on their behalf.
• Personalizes interaction and describes product experiences to ensure a positive customer experience.
• Applies effective writing skills while engaging with customers through chat to provide responsive and on-demand engagement. Applies effective oral communication skills with phone interactions to provide responsive and on-demand engagement.
• Multi-tasks between simultaneous chats with attention to detail and high accuracy.
• Exhibits professionalism and integrity with a warm and friendly demeanor to customers and teammates.
• Exercises sound judgment and acts in the best interest of both the customer and company.
• Maintains expected performance levels in a dynamic and highly competitive environment.
• Acts as a team player committed to growth and development.
• Follows the sales process flow to ensure a complete sales experience and a great customer experience.
• Manipulates objects such as pen, keyboard and mouse.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles and make them the guidelines for your work.
• Own the customer experience, putting customers first and promoting seamless digital options.
• Be enthusiastic learners and advocates of our technology, products and services.
• Win as a team by working together and embracing new ideas.
• Participate in the Net Promoter System to gather feedback and improve customer service.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and communities.

Disclaimer:

• This information indicates the general nature and level of work performed by employees in this role. It is not a comprehensive list of all duties, responsibilities, and qualifications.

Comcast is proud to be an equal opportunity workplace. We consider all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other protected basis. We consider applicants with arrest or conviction records in accordance with applicable laws. Note that legal restrictions may limit the hiring of individuals with certain criminal histories.

Skills:

Customer-Focused; Workplace Organization; Persuasion; Technical Knowledge; Critical Thinking Problem Solving; Communication; Resilience; Professional Integrity

Salary:

Base Pay: $14.50

Total Target Compensation (Base Pay plus Targeted Commission): $22.67

Our sales programs offer potential for significant earnings for overachievers.

The application window is 30 days from posting unless closed earlier due to volume.

Base pay is part of the Total Rewards, with most sales positions eligible for commissions and non-sales for bonuses. Comcast offers comprehensive benefits to support employees physically, financially, and emotionally. For more details, visit our benefits summary.

Education

High School Diploma / GED

Certifications (if applicable)

Relevant Work Experience

0-2 Years