Virtual Hotel & Cruise Reservation Specialist

Network Travel Careers; New York (NY); Remote; USD 25,000 - 36,000; Full time

Job summary

Network Travel Careers is seeking a Remote Hotel & Cruise Reservation Specialist to join our team. You will assist clients in researching, planning, and booking cruises, hotels, and vacation packages, delivering top-tier service and memorable travel experiences.

Working remotely, you will collaborate with trusted suppliers, stay updated on industry trends, and handle inquiries, modifications, and cancellations with care and accuracy. Prior travel industry experience is welcome but not required.

Qualifications

• Must be 18+ and legally authorized to work in the U.S.
• Strong communication and customer service skills.
• Passion for travel and helping others plan unforgettable experiences.
• Self-motivated with the ability to work independently.
• Comfortable using online booking systems and learning new software.
• Previous experience in customer service or sales is a plus but not required.

Responsibilities

• Assist clients in researching, planning, and booking cruises, hotels, and vacation packages
• Provide expert recommendations based on clients’ travel preferences and budgets
• Collaborate with top travel suppliers to secure the best deals and promotions
• Stay updated on the latest industry trends, travel policies, and exclusive offers
• Handle client inquiries, modifications, and cancellations professionally and efficiently
• Maintain accurate records of bookings and client interactions
• Attend training sessions and supplier webinars to enhance knowledge

Skills

Strong communication

Customer service

Self-motivated

Independent worker

Tools

Online booking systems

Job description

Remote Hotel & Cruise Reservation Specialist

Location

Remote (U.S.)

About Us

We are a trusted travel agency partnered with an award-winning host agency with over 70 years of experience. We specialize in planning unforgettable vacations, offering cruises, hotels, vacation homes, all-inclusive resorts, and more.

Job Description

We are seeking a detail-oriented and customer focused Remote Hotel & Cruise Reservation Specialist to join our team. In this role, you will assist clients in booking their dream vacations, ensuring they receive top-tier service and the best travel experiences possible.

Responsibilities

• Assist clients in researching, planning, and booking cruises, hotels, and vacation packages
• Provide expert recommendations based on clients’ travel preferences and budgets
• Collaborate with top travel suppliers to secure the best deals and promotions
• Stay updated on the latest industry trends, travel policies, and exclusive offers
• Handle client inquiries, modifications, and cancellations professionally and efficiently
• Maintain accurate records of bookings and client interactions
• Attend training sessions and supplier webinars to enhance knowledge

Qualifications

• Must be 18+ and legally authorized to work in the U.S
• Strong communication and customer service skills
• Passion for travel and helping others plan unforgettable experiences
• Self-motivated with the ability to work independently
• Comfortable using online booking systems and learning new software
• Previous experience in customer service or sales is a plus but not required

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.