Virtual - Energy Auditor I

Franklin Energy; Greenville (SC); Remote; USD 33,000 - 37,000; Full time

Job summary

Franklin Energy is a leading provider of energy efficiency solutions, delivering virtual energy auditing and assessment services for utility clients. The role focuses on analyzing energy usage data, conducting remote assessments, educating customers on savings and rebates, and reporting findings with actionable recommendations.

The position emphasizes strong communication, organizational skills, and the ability to operate in a fast-paced, mostly remote environment with occasional field support

Qualifications

• Associate degree or equivalent experience required.
• Two years of related work experience.
• 1-2 years in marketing, community organizing, education, or customer service (virtual experience preferred).
• Residential building construction or HVAC experience welcomed.
• Ability to articulate findings and recommendations to customers.

Responsibilities

• Review and analyze data prior to appointments to identify efficiency opportunities.
• Deliver virtual energy auditing services via phone, text, or video chat.
• Conduct virtual energy assessments identifying gas and electric savings opportunities.
• Educate end users on energy efficiency and rebates.
• Instruct on installation of energy-saving devices like lighting and smart thermostats.
• Produce audit reports with analysis results and recommendations.
• Identify ways to improve program operations and delivery.
• Maintain quality, customer satisfaction and productivity.

Skills

Verbal communication

Written communication

Customer interaction

Data entry

Organizational skills

Time management

Microsoft Office (Word, Excel, Outlook

Energy efficiency concepts

Virtual energy auditing

Education

Associate degree or equivalent experience

Energy efficiency certifications (HEP, Building Analyst, Envelope Professional, etc.)

10+ points for relevant certifications listed

Tools

Energy modeling software

Microsoft Office Suite

Job description

Franklin Energy is redefining the clean energy future as the only integrated provider of comprehensive solutions, combining unmatched expertise in strategic consulting, program delivery, product solutions, and design/build services. Powered by our advanced AI-driven technology platforms, we deliver seamless, tech-driven support across the entire energy service ecosystem to accelerate impactful change and ensure an unmatched customer experience. Since 1994, Franklin Energy has been a trusted partner in protecting communities and our planet, paving the way for a sustainable future for all. Learn more at www.franklinenergy.com and join us in leading the clean energy revolution.

Position Summary

We provide our utility clients with a wide range of energy-saving and renewable energy solutions. From individual utility customers and construction contractors, to utilities, municipalities, and government bodies, our clients have come to depend on our customized energy efficiency programs to help them to meet their energy-saving goals. Franklin Energy has developed numerous software products that are included as part of our program delivery, in addition to some limited direct software sales and consulting agreements.

Essential Duties And Responsibilities

• In advance of appointments, review and analyze data, including online building site information, energy usage and customer-reported information and images, then determine preliminary opportunities for efficiency and savings.
• Deliver professional, high-quality, and efficient virtual energy auditing services to utility customers over the phone, text and/or video chat. Initiate conversations regarding energy usage and build quick rapport with utility customers in a virtual setting.
• Complete virtual (video, phone and/or chat) walk through energy assessments of properties that identify key natural gas and electric saving opportunities (all living space, basement/crawl space, attic, and exterior perimeter of building if safely accessible for the customer) and promote behavioral change.
• Provide thorough education to end users regarding energy efficiency. Clearly explain and articulate energy assessment findings to building owner including explanation of energy efficiency rebates and answering related questions.
• Instruct on the installation of energy saving devices including lighting, smart thermostats, hot water saving devices, and the like.
• Compose and deliver audit reports containing the results of the energy analysis and recommendations for improved energy efficiency.
• Actively identify and recommend ways to improve program operations and delivery.
• Continuously drive improvements in quality, customer satisfaction and productivity.
• Accurately complete and maintain all required paperwork, records, and documents, etc.
• Follow and comply with all safety and work rules, regulations, and practices.
• While this role is primarily remote, there may be times when field support may be required.

Position Requirements

Education and Experience

• Associate degree or equivalent experience
• One of the following:
  • Residential building construction
  • Heating and Air Conditioning System install, sales or service.
  • Other energy efficiency designations or certificates including:
    • Advanced Home Energy Professional (HEP)
    • Building Analyst
    • Envelope Professional
    • Residential Building Envelope Whole Hose Air Leakage Controller Installer
    • Heating
    • Air Conditioning and Heat Pump
    • Air sealing and building insulation experience.
    • Customer Interview & Sit Down – articulate findings and recommendations.
    • BPI Fundamentals or above
• Two years of previous related work experience
• 1-2 years of experience in marketing, community organizing, education, customer service or a related field – Virtual experience preferred.

Required Skills, Knowledge, And Abilities

• Excellent verbal and written communication skills.
• Ability to interact well with customers and coworkers in a virtual environment.
• Good research and organizational skills.
• Ability to explain complicated matters to a variety of individuals in a virtual environment.
• Must be able to handle a wide work variety and work in a fast-paced environment.
• Technologically adept.
• Strong data entry skills in entering information in tracking systems/databases.
• Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload.
• Proficient in Microsoft Office, specifically Word, Excel, and Outlook.
• Basic understanding of methods used for technical and cost savings analysis and reporting.
• Basic understanding of energy modeling software.
• Basic understanding of energy conservation principles and techniques.

Licenses & Certifications

• Valid driver’s license

Travel Requirements

• Willingness to travel less than 10% of the time.

Compensation & Benefits

Franklin Energy reasonably expects the starting salary for this position to fall between $24.00 and $27.00/Per-Hour. The final offer will be determined based on relevant experience, skills, qualifications, internal equity, geographic location, and business needs. Franklin Energy offers a comprehensive benefits package, including medical, dental, and vision coverage; retirement benefits; paid time off; paid holidays; and other company-sponsored benefits and programs.

The above information describes the general duties and requirements necessary to perform the principal functions of the position. This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position.

An Equal Opportunity Employer

Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

The above information describes the general duties and requirements necessary to perform the principle functions of the position. This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position.

An Equal Opportunity Employer

Safety -Sensitive Role Addendum

Because many roles at Franklin Energy involve regulatory compliance, safety responsibilities, or professional licensing requirements, it is critical that interview responses reflect the candidate’s direct knowledge and experience. Misrepresentation of technical or safety qualifications may result in immediate removal from consideration.

Notice Regarding Automated Tools

We may use automated or AI-assisted tools as part of our candidate evaluation process to assess job-related skills and qualifications. These tools are intended to support fair and consistent review and do not replace human judgment in hiring decisions. All evaluations are conducted in accordance with applicable local, state, and federal laws.