Virtual Customer Support Associate - Uttar Pradesh, India

Amazon; Seattle (WA); Remote; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Virtual Customer Service Associate, where you will play a vital role in delivering exceptional support to customers. This position offers the opportunity to engage with customers through various channels, helping them with their inquiries and ensuring a delightful experience. You will receive comprehensive training and the necessary tools to succeed, all while working in a dynamic and supportive environment. With a focus on personal growth and development, this role is perfect for individuals who thrive in fast-paced settings and are passionate about customer service. Embrace the chance to make a difference in a customer-centric culture.

Benefits

Medical insurance

Pension plan

Internet allowance

Lifestyle benefits

Retail discounts

Expert training

Ongoing skill development

Qualifications

• Strong communication skills in English are essential for this role.
• Ability to learn quickly and adapt to changing environments.

Responsibilities

• Provide exceptional support through phone, chat, and email.
• Prevent issues and solve queries for customers effectively.

Skills

Strong communication skills in English

Ability to learn quickly

Multi-tasking

Detail-oriented

Customer-focused

Education

Minimum age: 18 years old

Tools

Internet connection (minimum 100MB download)

Job description

Role: Virtual Customer Service Associate
Job Type: Contractual
Location: Work from home in Uttar Pradesh

Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead, we’ll provide you with the training you need to problem solve for our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.

What will you do as a Customer Service Associate?

As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our customers by answering their requests through phone, chat and/or email – this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.

What strengths will you bring?

• Hard-working, articulate, and detail-oriented
• Friendly and customer-focused in every situation
• Ability to learn quickly and embrace change
• Comfortable multi-tasking in a high-energy environment.

What benefits will you receive?

One of the great things about joining Amazon’s Customer Service team is that you don’t need past experience in customer service. You’ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:

• Medical insurance
• Pension plan
• Internet allowance
• Lifestyle benefits and retail discounts through our Amazon Extras program
• Expert training and ongoing opportunities to learn more and develop your skills

BASIC QUALIFICATIONS

What qualifications do we need from you?

• Minimum age: 18 years old
• Have the right to work in India
• Strong communication skills in English (both written and oral fluency)
• The availability to work varying shifts from Monday to Sunday within the operating hours
• Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required)
• You'll need a quiet, distraction-free workspace (dedicated office space with a desk and chair)
• From a technical perspective, a minimum broadband connection of 100MB download speed and 20MB upload speed using a hard-wire ethernet internet connection (no WIFI).

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

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Posted: February 19, 2025 (Updated about 2 hours ago)