Virtual Customer Support Associate - Telangana, India

Amazon; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Join Amazon's Customer Service team as a Virtual Associate. This role prioritizes customer satisfaction through effective problem-solving on various platforms. You'll participate in training, work flexible hours, and enjoy benefits like medical insurance. Ideal for individuals with strong communication skills and a customer-first attitude.

Benefits

Medical insurance

Pension plan

Internet allowance

Retail discounts through Amazon Extras

Expert training and skill development opportunities

Qualifications

• Minimum age: 18 years old.
• Strong communication skills in English (written and oral fluency).
• Willingness and ability to work in rotating shifts.

Responsibilities

• Act as the first point of contact for customers via phone, chat, and email.
• Solve customer queries and prevent issues to ensure satisfaction.
• Work variable hours based on customer demand.

Skills

Communication

Detail-oriented

Adaptability

Customer-focused

Job description

Link to apply - https://tinyurl.com/4vayypux

Role: Virtual Customer Service Associate
Job Type: Seasonal
Location: Work from home in (West Bengal, Delhi, Uttar Pradesh, Maharashtra, Chandigarh, Telangana), India

Our mission at Amazon is to be Earths most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and thats why youll find we approach things differently here. You wont be asked to read from a script or learn dialogue by heart. Instead well provide you with the training you need to problem solve for our customers. Youll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.

What will you do as a Customer Service Associate?
As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. Youll be the first point of contact for our customers by answering their requests through phone, chat and/or email this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.

What are your hours?
This role requires working variable hours to match when customers need us most. You will work overnight/day/late shifts and your work week is minimum 40 hours. In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 6am and 11 pm Sunday to Monday. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date.

What strengths will you bring?

• Hard-working, articulate, and detail-oriented
• Friendly and customer-focused in every situation
• Ability to learn quickly and embrace change
• Comfortable multi-tasking in a high-energy environment.

What benefits will you receive?
One of the great things about joining Amazons Customer Service team is that you don’t need past experience in customer service. You’ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:

• Medical insurance
• Pension plan
• Internet allowance
• Lifestyle benefits and retail discounts through our Amazon Extras program
• Expert training and ongoing opportunities to learn more and develop your skills

What qualifications do we need from you?

• Minimum age: 18 years old
• Have the right to work in India
• Strong communication skills in English (both written and oral fluency)
• Experience working with a computer
• The availability to work varying shifts from Monday to Sunday within the operating hours of 6 am and 11 pm
• Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required)
• You'll need a quiet, distraction free work space (dedicated office space with a desk and chair)
• From a technical perspective, a minimum broadband connection of 100MB download speed and 10MP upload speed using a hard-wire ethernet internet connection (no WIFI).