Virtual Customer Success Manager

InsuraTec; Bristol (CT); Remote; USD 30,000 - 60,000; Full time

Job summary

InsuraTec Services Group is seeking a Virtual Customer Success Manager to support clients throughout their insurance journey. This fully remote position emphasizes flexibility and a commitment to service, requiring excellent communication and problem-solving skills. Join a team that values diversity and offers training for those new to the insurance industry.

Benefits

Commission-only pay with unlimited earning potential

Monthly bonuses

Flexible full-time schedule

Supportive team culture

Advancement opportunities into leadership roles

Qualifications

• No insurance experience needed, training provided.
• Ability to work independently and stay organized.
• Commitment to professionalism and ethical standards.

Responsibilities

• Handle virtual client interactions from onboarding to ongoing support.
• Provide personalized guidance for clients' insurance coverage.
• Collaborate with teammates to improve client experience.

Skills

Excellent communication skills

Listening and problem-solving

Organization in a virtual environment

Client-first mindset

Eagerness to learn

Job description

Location: Remote (Work From Home)

Work Hours: Full-Time | Flexible Schedule

About InsuraTec Services Group

At InsuraTec Services Group, we help families protect their futures with life insurance solutions built on integrity, transparency, and heart. We're growing and looking for a Virtual Customer Success Manager to ensure our clients get the best possible support—from first contact to long-term service.

What You’ll Do

• Handle virtual client interactions from onboarding to ongoing support.
• Provide personalized guidance to help clients understand and maintain their insurance coverage.
• Use warm, qualified leads—no cold calling, no door-to-door sales.
• Maintain accurate records, track performance, and contribute to client retention.
• Collaborate with teammates to improve client experience and outcomes.
• Stay current on products, systems, and compliance requirements.
• If unlicensed, complete our self-paced, company-supported life insurance training program.
  
  

What You Bring

• No insurance experience needed—we provide full training.
• Excellent communication skills with a focus on listening and problem-solving.
• Ability to work independently and stay organized in a virtual environment.
• A client-first mindset and strong follow-through.
• Eagerness to learn, grow, and help others succeed.
• A commitment to professionalism, empathy, and ethical standards.
  
  

What You’ll Get

• Commission-only pay with unlimited earning potential and monthly bonuses.
• Flexible, full-time schedule – structure your day your way.
• 100% remote work – serve clients from anywhere.
• Pre-qualified leads – focus on relationship-building, not prospecting.
• A supportive team culture focused on mentorship and shared success.
• Advancement opportunities into leadership and client management roles.
  
  

Take Ownership Of Your Success

If you’re motivated, dependable, and passionate about helping people, this role is a great fit. Join a company that puts people first—clients and team members alike—and build a career that’s meaningful and flexible.

We’re An Equal Opportunity Employer

InsuraTec Services Group values diversity and welcomes individuals from all backgrounds. We’re committed to building a supportive, inclusive workplace.