Virtual Customer Service Specialist

TalentBridge; South Carolina; Remote; USD 60,000 - 80,000; Part time

Job summary

A leading healthcare services provider is seeking a dedicated candidate for a seasonal position involving inbound and outbound calls with patients, providers, and payers. The role offers the chance to work from home while contributing significantly to patient access to care. A High School diploma and experience in a healthcare environment are required, alongside strong computer skills. This role provides flexible work arrangements with a defined start and end date.

Benefits

Work from home flexibility

Collaborative team environment

Qualifications

• 1+ years of experience in a healthcare-related environment.
• Proven ability to work in a remote setting.

Responsibilities

• Handle inbound and outbound calls with patients, providers, and payers.
• Gather and assess patient insurance information.
• Accurately enter data into internal systems while maintaining confidentiality.
• Deliver timely and professional support to team members.
• Identify and escalate reimbursement delays to management.

Skills

Strong computer skills

Ability to succeed in a remote environment

Education

High School Diploma or equivalent

Tools

Microsoft Office (Excel, Outlook, Word)

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity

• Salary of $18.00 per hour
• Work from home flexibility while being part of a collaborative team
• Contribute directly to improving patient access to care
• Opportunity for a seasonal position with a defined start and end date
• Gain experience in a high-volume healthcare project

What to Expect (Job Responsibilities)

• Handle inbound and outbound calls with patients, providers, and payers
• Gather and assess patient insurance information in accordance with established protocols
• Accurately enter data into internal systems while maintaining confidentiality
• Deliver timely and professional support to team members and external partners
• Identify and escalate reimbursement delays or trends to management

What is Required (Qualifications)

• High School Diploma or equivalent required
• 1+ years of experience in a healthcare, pharmacy, call center, or insurance-related environment
• Proven ability to succeed in a remote environment
• Strong computer skills, including Microsoft Office (Excel, Outlook, Word)

How to Stand Out (Preferred Qualifications)

• Prior experience in a multi-hub project or Annual Reverification initiative
• Knowledge of Medicare, Medicaid, or co-pay assistance programs

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.